Community Services Facilitator - Full Time

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Community Services Facilitator - Full Time

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37.5 hours per week | Rotational schedule including days, evenings, and weekends | Shifts between 8:30AM–7:00PM

Reporting to the Manager of Animal Admissions & Foster, the
Community Services Facilitator is a collaborative, cross-functional role that
operates across Animal Admissions, Foster Care, and Community Programs. This
position is integral to advancing the organization’s mission by supporting a
coordinated, compassionate approach to service delivery for both animals and
the community.

The Community Services Facilitator plays a key role in ensuring a
seamless and client-centered experience across the continuum of care—from
intake and diversion, to foster placement, to the delivery of community-based
supports that help keep pets safely in their homes. This position requires a
high degree of adaptability, sound judgment, and professionalism to effectively
navigate a fast-paced environment while responding to the diverse needs of
clients and animals.

The successful candidate will demonstrate a strong commitment to animal
welfare, exceptional customer service, and the ability to effectively
coordinate programs, resources, and communication across multiple teams in
support of organizational goals.

Responsibilities:

Integrated Service Delivery

• Act as a

liaison across Admissions, Foster, and Community Programs to ensure
cohesive, timely, and client-centered service delivery.

• Support the

full lifecycle of care for animals and clients, including intake,
diversion, foster placement, and community outreach programs.

• Maintain strong

communication between departments to ensure alignment, efficiency,
and continuity of care.

Animal Admissions & Client Support

• Provide compassionate, non-judgmental support to clients

surrendering animals or seeking assistance.

• Assess and

triage animal intakes while exploring diversion opportunities and
community-based supports.

• Process

intake documentation, maintain accurate records, and manage
database entries.

• Coordinate

foster intakes, returns, and transportation logistics with
internal teams and external veterinary partners.

• Respond to

public inquiries via phone, email, and in person.

Foster Program Coordination

• Train and

support foster families and volunteers.

• Coordinate

the placement of animals into foster homes,
ensuring timely and appropriate matches.

• Maintain

ongoing communication with foster caregivers and provide day-to-day
support.

• Track and

manage foster animal records, inventory, and program documentation.

• Support

volunteer engagement, recognition initiatives, and foster appreciation
efforts.

Community Programs & Outreach

• Support the

administration of applications, appointment scheduling, and client
communication.

• Collaborate

with veterinary teams and external partners to expand program offerings
(e.g., vaccination and spay/neuter initiatives).

• Track program

data and contribute to reporting and continuous improvement.

• Develop and

document policies, procedures, and best practices for program consistency.

• Assist in the coordination, and delivery of community support programs, including:

· Pet Safekeeping

· Emergency Boarding

· Seniors Program

· Pet Food Bank

· Keep Them Home initiatives

Collaboration & Operations Support

• Provide

administrative and operational support across departments as needed.

• Assist with

animal care duties including handling, cleaning, enrichment, and kennel
setup when required.

• Support

transport of animals to veterinary clinics and partner agencies.

• Promote

volunteer engagement and donor stewardship through positive
relationship-building.

• Participate

in maintaining a safe, clean, and organized work environment.

Position Requirements:

• High school

diploma (post-secondary education in animal care, social work, or related
field an asset).

• Experience in

customer service, program coordination, or animal welfare environments.

• Strong

interpersonal and communication skills, with the ability to manage
sensitive situations compassionately.

• Proven

ability to build relationships across diverse communities and stakeholders.

• Excellent

organizational and multitasking skills, with the ability to manage
competing priorities.

• Proficiency in

Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Ability to work independently and

collaboratively in a fast-paced environment.

• Class 5 Driver’s License with a clear 3-year

driver’s abstract required.

• Successful candidate will be required to provide a

criminal record check at their own expense to be arranged by CHS.

Physical Requirements:

• Ability to

safely handle animals and lift up to 50 lbs

• Capacity for

repetitive physical tasks including standing, walking, bending, and
lifting

• Physically

capable of, and comfortable handling a variety of species including but
not limited to: cats, dogs, rabbits, birds, reptiles, and other species

Annual Salary:

$36,367.50 with a 10.46% salary increase
after successful completion of the probationary period.

What We Offer:

• 100% employer-paid health and dental benefits for employees and their eligible dependants.
• Vision coverage and a Wellness Spending Account.
• Employer-matched RSP contributions.
• Paid vacation, sick time, wellness days, and flex days, plus a paid day off for your birthday.
• Professional development and career-growth opportunities.
• Discounts on CHS products and services, including adoption fees.
• Access to an Employee and Family Assistance Program and reduced-rate counselling services.
• Free on-site parking.
• A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion:

The people and families we serve are diverse, and Calgary Humane
Society is committed to building an inclusive workplace that reflects the
community around us. We believe that different identities, lived experiences,
perspectives, and abilities strengthen our organization and help us better
support animals and the people who care for them.

We welcome applications from all qualified
candidates and particularly encourage applications from people who have
historically faced barriers to employment. We are committed to an accessible
and equitable recruitment process, and accommodation is available at any stage
upon request.

We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.

Please visit our careers page to see more job opportunities.