Role overview

ABOUT THE POSITION

At Merriam Music, we live and breathe the arts - but behind the curtain, we run one of the most successful sales operations of any small-to-medium business in Canada. Whether it's connecting someone with their dream piano or enrolling a family into a lifetime of music lessons, our team combines artistry with strategy, and empathy with excellence.

You don't need piano sales experience to succeed in this role. What you do need is drive. Curiosity. Confidence. The ability to listen, solve problems, and communicate with purpose.

Our systems are world-class, our mission is meaningful, and the financial opportunity is stable and meaningful. Your career path will be shaped around what you love to do. You'll be surrounded by professionals driven by teamwork and success, and rewarded every step of the way, and constantly inspired to do more.

So if you're competitive, articulate, and love the world of music - your future might start right here. Because at Merriam Music, sales isn't just a job...it's a craft. And when done with heart, you make a real difference in peoples' lives, every day.

NOTE: After you have applied, you will receive an automated email to complete a short questionnaire, which will provide a bit more information about you. Please check your spam folder if you don't receive this email.

The candidate we're seeking is best described as someone who:

Enjoys goal-oriented problem-solving, who is energized by challenges rather than frustrated or discouraged
Is highly organized and excels in personal time management
Is competitive with themselves, and enjoys pushing themselves to achieve
Enjoys meeting and speaking to new people
Enjoys learning technical or mechanical details about their hobbies or areas of interest
Has a strong vocabulary, and is an effective written and verbal communicator
Is able to make consistently positive first impressions on those around them

Required Experience:

Some experience playing an instrument, piano preferably, at anylevel
Post-secondary education of any discipline
At least 5 years of prior work experience (including self-employment), with available references
Fluency with current cloud productivity software and basic workflows

The 'Nice to Haves':

Fluency in Mandarin and Cantonese, both verbal and written
Marketing experience including developing and executing social media campaigns, fostering community engagement and creating SEO-focused content

RESPONSIBILITIES

Serve new and existing piano clients, educating them on our products and services, identifying enticing opportunities for them to purchase, and facilitating in the fulfilment process. Customers may be served in-person and virtually, including physically in a showroom, by phone, by SMS, email, at various promotional events, online chat and social media.
Learn about, and maintain an expert-level knowledge of the marketplace, both products and competitors
Provide floor coverage at any of our 3 locations as needed; however salespeople will always have a home-base where the majority of their time is focused. We currently operate 3 GTA locations, in Oakville, Vaughan, and Toronto.
Participate in professional development, training, and team meetings, some of which may take place outside of standard shift times.
Adhere to company processes, procedures, approaches and general sales philosophies, as well as use tools and systems as provided.

PERKS

Opportunity for advancement & performance-based rewards
Vibrant company culture where everyone has a shared passion for music and education
Membership in a co-op health benefits package, which offers coverage for dental, medical, and other various benefits
Staff discounts for instrument purchases and lessons

Salary Expectations & Benefits:

The compensation structure includes both base salary in addition to performance-based commission. Successful candidates have the ability to earn between $60,000 - $80,000+ per year depending on prior experience and performance level.

Schedule & location:

The schedule includes a blended schedule included day shifts, evening shifts and consistent weekends. This is an on-site and in-person role with little to no options to work remotely from home.

Merriam Music welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.