Business Analyst - Intermediate

Assignment: RQ00727 - Business Analyst - Intermediate Requisition: RQ00727 Job Title: Business Analyst - Intermediate Client: City of Toronto Start Date: 2026-08-31 End Date: 2027-08-30 Department: Technology Services Office Location: Metro Hall, 55 John Street, Toronto Business Days: 260.00 Location: Hybrid Work Model 3 days in office Public Sector Experience: Preferred

Must Haves:

• Experience gathering and documenting business requirements, creating user stories for process maps, ServiceNow Governance, Risk & Compliance (GRC), Integrated Risk Management (IRM), CMDB, Application Portfolio Management (APM), or Technology Portfolio Management (TPM) modules.
• Strong understanding of attestation, certification, scorecards, compliance, audit, risk management, and governance processes.
• Experience supporting UAT, data validation, and requirements traceability.
• Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities.
• Strong stakeholder management, facilitation, analytical, and communication skills.

Description

Qualifications and Experience:

• Experience gathering and documenting business requirements for ServiceNow Governance, Risk & Compliance (GRC), Integrated Risk Management (IRM), CMDB, Application Portfolio Management (APM), or Technology Portfolio Management (TPM) modules.
• Strong understanding of attestation, certification, compliance, audit, risk management, and governance processes.
• Experience defining KPIs, scorecards, compliance metrics, and executive reporting requirements.
• Proficiency in creating user stories, process maps, business requirements documents (BRDs), and functional specifications.
• Experience supporting UAT, data validation, and requirements traceability.
• Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities.
• Strong stakeholder management, facilitation, analytical, and communication skills.

Technical Capabilities:

• Requirements Analysis and Documentation
• Business requirements gathering
• Acceptance criteria
• Use cases
• User story creation
• Requirements traceability
• Process Modeling
• Workflow design
• Process mapping
• Gap analysis
• Data Analysis
• Data mapping & validation
• Reporting & dashboard.
• System Analysis
• Application dependencies
• Integration analysis
• Interface requirements
• Testing and Quality Assurance
• Test scenario creation
• UAT facilitation
• Defect analysis
• Requirement validation
• Compliance Awareness
• Access controls
• Data privacy
• Security requirements
• Audit controls

Deliverables

• Develop Business Requirements Documentation (BRD), Functional Requirements Documentation (FRD).
• Prepare Business Process Mapping.
• User stories.
• Create & Execution of Test Scenarios.
• Data Mapping.
• Stakeholder Analysis.
• UAT Support.
• Analyze results and creating reports for Management as needed.

Additional Terms

• Duration: Initial assignment for 12 months, possibility of extension for 6 months.
• Work Location Metro Hall, 15th Floor
• Hybrid Work Model 3 days in office