Role overview

Do you have a powerful desire to make a difference in your community and the lives of others? Do you enjoy a fast-paced, dynamic environment?

Bonnyville Regional Fire Authority (BRFA) is seeking a Full-Time, permanent, Emergency Communication Officer. BRFA offers a supportive, respectful, and enjoyable workplace that drives personal and professional growth.

Core Duties and Responsibilities:

1. Emergency Call Handling

Receive, evaluate, and prioritize emergency and non-emergency calls for service.
Obtain critical information from callers to determine the nature, location, and urgency of the incident.
Provide pre-arrival instructions as required, including safety advice in line with protocols.

2. Dispatching Emergency Services

Dispatch appropriate fire, community peace officers and other emergency units using radio, computer-aided dispatch (CAD), and other technologies.
Coordinate and monitor response units, updating responding personnel with relevant, real-time information.
Maintain contact with field units to ensure responder safety and support operational effectiveness.

3. Information and Data Management

Accurately document all communications and actions taken in the CAD system and associated records.
Access, input, and retrieve data from multiple databases, including RMS (Records Management System), GIS, and other public safety information systems.
Maintain situational awareness across multiple jurisdictions and update incident status as needed.

4. Public Safety Support

Liaise with emergency service agencies, utilities, transportation, hospitals, and other stakeholders during incidents.

Core Skills:

Clear verbal and professional written communication; ability to actively listen to distressed callers.

Critical thinking to assess situations and prioritize urgent resources under evolving conditions.

Ability to efficiently operate software, multiline phone systems, emergency radios, and GIS/mapping tools.

Ability to remain calm, compassionate, and controlled during intense situations.

Strong attention to detail while managing simultaneous conversations, data entry, and workflows.

Team player who adapts quickly to changing protocols, technology, and operational demands.

Ability to follow operational dispatch algorithms and strict privacy regulations.

Requirements:

Grade 12 diploma or equivalent.
Ability to provide Criminal Record Check.

Hours of Work:

12-hour, day and night shifts

Wages:

Range from $29.27 - 38.47.

Interested applicants are invited to submit their résumé and cover letter to: info@brfa.ca. *Please note that only those selected for an interview will be contacted.