Role overview

Location: Marino’s Auto Group
Reports to: Service Manager
Type of contract: Permanent Full-Time

Are you ready to take the first step towards an exciting career in a company committed to your success? Marino’s Automotive Group is looking for a Service Concierge at Volvo Metro West in Etobicoke!

The Service Concierge will be the first point of contact for all incoming customers attending their service appointments at Volvo Metro West. You will be responsible for providing high-level quality customer service by ensuring all guests have an enjoyable experience at Volvo Metro West. If you are a team player, have a passion for customer service, an ability to stay organized, and a high attention to detailer, then this role is for you!

Key responsibilities:

Greet customers in a prompt, friendly and courteous manner.
Conduct a walk-around of customer vehicles, identifying work to be done.
Pickup and deliver customers to their destinations while their vehicle is in for service.
Take vehicles through the car wash.
Handle all customer inquiries and concerns with genuine intent.
Ensure the service drive through area is clean and organized.
Assist with tire inventory, moving tires to assigned storage area.
Actively maintain the cleanliness of vehicles and lot.
Monitor vehicles for damages and blemishes.
Park and arrange vehicles in assigned spaces to maximize lot efficiency and space.
Ensure all documentation is completed in an accurate and timely manner.
Additional duties as assigned.