Customer Care Representative - Brampton, ON

Job Description

VICTAULIC

Customer Care Representative Brampton, ON Full-Time (On-site)

ABOUT VICTAULIC

Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world’s most critical and prestigious structures.

An Industry Leader With a Heart as Big as Its Ambition and Innovation

At Victaulic, we’re committed to constructing a better world for and with our people.

Let’s Build a Better World Together.

Our commitment to our people is built on four pillars:

• We build from within.
• We stand behind our people.
• We foster an environment for constant learning.
• We engineer change for a more stable and sustainable world.

YOUR IMPACT STARTS HERE

We’re looking for a Customer Care Representative to join our team in Brampton, ON. In this role, you will support customers through phone and email communication, order entry, stock checks, pricing requests, and general inquiries. You will also work closely with our outside sales team, supply chain partners, and distribution teams to help deliver a strong customer experience.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys helping customers, and brings strong attention to detail, organization, and communication skills.

WHAT YOU’LL BUILD & OWN

• Process customer orders using web-based systems and BPCS/AS400.
• Respond to internal and external customer inquiries in a timely and professional manner.
• Expedite and source products to help meet customer requirements.
• Deliver excellent customer service in a fast-paced environment.
• Collaborate with internal departments to support customer needs.
• Support outside sales, supply chain, and distribution partners as needed.

WHAT YOU BRING

• 3 to 5 years of experience in customer relations.
• Exceptional verbal and written communication skills.
• Strong ability to meet deadlines, prioritize, and multitask.
• Demonstrated interpersonal skills and the ability to build strong customer relationships.
• A high degree of emotional intelligence and business integrity.
• Ability to work both independently and as part of a team.
• Strong decision-making, problem-solving, and creative thinking skills.
• Familiarity with Microsoft Office applications.
• University degree or college diploma preferred.

WHAT SETS YOU APART

• Experience working in a busy customer service, order management, or inside sales support environment.
• Familiarity with AS400/BPCS or similar order entry systems.
• Strong attention to detail and the ability to stay organized while managing competing priorities.
• A customer-first mindset and willingness to go above and beyond.

WHAT WE OFFER

Build A Better Career

• Competitive compensation
• Career development opportunities and internal promotion pathways
• Educational reimbursement and ongoing learning opportunities, including Victaulic University

Build A Better Future

• Comprehensive health, dental, and vision coverage
• Health Spending Account (HSA)
• Pension Plan with a company contribution
• RRSP and TFSA savings programs

Build A Better You

• Employee Assistance Program (EAP) and Wellness Hub
• Wellness Works Program
• Access to wellness resources including Phzio, PocketPills, and employee discount programs through Venngo
• Flexible benefits designed to support you and your family’s well-being
• Inclusive, team-oriented culture where people look out for one another

Build A Better World

Join a company whose products contribute to a safer, more sustainable built environment every day.

COMPENSATION

The base salary range for this position is $55,000 to $65,000 annually, based on experience.

EQUAL EMPLOYMENT OPPORTUNITY

Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status.

Victaulic is committed to providing equitable opportunities to all applicants and welcomes applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at hr.canada@victaulic.com and we will work with you to meet your needs.

AI-assisted tools may be used to support the review of applications as part of the hiring process.

Let’s Build a Better World Together.

victaulic.com/careers