Customer Experience Talent Community

Customer Experience Representative (Advanced Support)
Specializing in complex customer interactions, problem resolution, and cross-functional support.

This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. You will play a critical role in resolving complex customer issues, coordinating with internal stakeholders, and delivering a seamless customer experience.

What You'll Do

Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
Build trust quickly through clear, empathetic communication and confident problem-solving.
Manage complex customer requests involving billing, payments, and service coordination.
Maintain accurate, detailed documentation across platforms.

What You Bring

Proven ability to solve problems in fast-paced, high-stakes environments.
Strong collaboration skills and comfort working across multiple teams.
Advanced computer proficiency with the ability to multitask across systems.
Ability to build rapport quickly and manage sensitive conversations with professionalism.
High level of adaptability, attention to detail, and sound judgment.
Why Join Us
Consistent daytime schedule.
A dynamic role with exposure to multiple areas of the business.
Meaningful work that directly supports customer safety and experience.
Legal Authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this opening.

Why Join Us

Multiple shift options available, designed to provide flexibility and support work-life balance.
A dynamic role with exposure to multiple areas of the business.
Meaningful work that directly supports customer safety and enhances the customer experience.
An opportunity to apply your problem-solving skills in a collaborative, fast-paced environment.

Sign Up! To be considered for this exciting opportunity!

The expected hourly range for this role is $19.90 to $24.81 per hour (based on skills, experience, qualifications, and geography). This position is also eligible for an annual incentive program.

Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.
This posting is for a newly created position. We do not use AI tools in the selection process and do not request pay history.