Role overview

Peterbilt Pacific is currently seeking a Parts Technician for a temporary contract to cover a leave of absence, starting in August. The Parts Technician is responsible for ordering, warehousing, inventory control and the sale of parts. Their duties also include identifying/searching for parts and equipment, shipping and receiving, and providing excellent customer service.

At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Responsibilities

Receive and sort incoming parts and supplies
Telephone sales support
Store items in an orderly and accessible manner in a warehouse, tool room, supply room or other areas
Process incoming requisitions and issue or distribute parts and supplies for internal usage
Maintain records of orders and the amount, kind and location of parts and supplies on hand using a manual or computerized inventory system
Prepare requisition orders to replenish parts and supplies
Sell spare and replacement parts for motor vehicles, machinery and equipment in a retail setting
Post receipts, stock adjustments, request for credits and PR’s into computer
Advise retail customers or internal users on appropriateness of parts, supplies or materials requested.
Fill customer orders from stock. Prepare sales slips or sales contracts.
Keep track of backorders and follow up with vendors and customers
Endeavor to increase parts sales and customer satisfaction through suggestive selling, use of coupon discounts and monthly flyer specials
Ensure that product and service quality exceeds expectations. Aids in the merchandising of parts
Must participate in all training programs made available through Peterbilt or outside vendors
Assist Parts Manager as needed
Occasional moderate lifting of up to 100 lbs is required
Other duties and projects as assigned

Qualifications

3-5 years heavy duty parts department experience
Post-secondary certificate, diploma or degree
Red Seal parts certification is an asset
Good written and oral communication skills
Strong personal organizational skills as they relate to workload, time management and setting priorities
Effective problem solving and negotiating skills
Effective conflict resolution skills
Ability to promote service sales and expand customer base.
Solid understanding of the truck industry

Compensation Rate

$22.39 - $40.71 per hour
Pay rate will be determined based on previous experience, relevant certifications and skill level

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