Role overview

Legends of Horror transforms Casa Loma into a full Halloween experience, where guests will walk along outdoor paths, gardens, and tunnels filled with live performers and special effects. Halloween is one of our busiest seasons of the year.

The Casa Loma Programming team plays a key role in ensuring the Legends of Horror walk runs smoothly for all guests and staff. We are responsible for:

Ushering and guiding guests along the course
Crowd control, to maintain clear and safe pathways
Guest support, answering questions and helping those who need assistance
Safety Monitoring, staying alert to hazards throughout the course, guests under the influence and other safety risks that may occur during the duration of the walk.

Skills Required

Excellent customer service
Excellent communication skills
Conflict resolution skills
Professional demeanour
Close attention to detail
Excellent crisis management skills
Ability to work well under pressure

Staff Responsibility

Safety monitors, being aware of hazards and reporting them
Friendly Guides, ushering guests
Maintaining crowd control
Directional knowledge and knowledge of the floor plan
Team players and great communicators

Wage: minimum wage

$17.60 /hour

Seasonal Position – October 2nd to October 31st

Job Types: Part-time, Seasonal

Experience:

Customer service: 1 year (preferred)

Language:

English (preferred)

Work Location: In person at Casa Loma