Role overview

WHO WE ARE

GreenShield
is a proudly Canadian, national non-profit health care and insurance
organization, driven by our mission of Better Health for All. We believe health care is a
right, not a privilege, and we are committed to improving health outcomes,
advancing health equity, and building a future where every Canadian can reach
their full health and well-being potential.

Through
our unique integrated payer-provider ("payvider") model, we offer
insurance, administer benefits, and pay claims as a ‘payer’ while offering
health care services such as mental health, pharmacy, telemedicine, and chronic
disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess
earnings to directly support underserved communities. Through GreenShield
Cares, we positively impacted the health and well-being of over one million
Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional
three million Canadians by 2030 – across mental health, essential medicines,
and chronic disease management – through scalable initiatives that deliver
meaningful change in pursuit of our mission of Better Health for All.

At
GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver
meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $43,721.00 - 68,706.00

Responsibilities include:

Oversee daily functions of all GreenShield infusion centers in the GreenShield Infusion Clinics Network across London, GTA, and Ottawa
In coordination with the Nursing Supervisor/Nursing Manager, infusion patients, nurses, Patient Support Programs (PSPs), the pharmacy team, and the physician (if necessary), meet established timelines for scheduling and confirming infusion appointments
Schedule all infusion appointments and manage the infusion clinic calendars to optimize chair utilization and nursing resources on an ongoing basis
Be the first point of contact for all nursing and appointment scheduling inquiries, in coordination with the Nursing Supervisor
Review and reconcile post-infusion reports for completeness, accuracy, and potential discrepancies and ccommunicate with Patient Support Programs regarding infusion attendance, treatment status, schedule changes, and required follow-up.
Process billing and support funding/coverage processes related to iron infusion services as required
Assist with documentation required for reimbursement programs where applicable
Facilitate the collection and transfer of therapeutic drug monitoring (TDM) requisitions, laboratory requisitions, and related clinical documentation between PSPs and the nursing team
Respond to telephone and email inquiries from patients, clinicians, and patient support programs
Participate in quality improvement initiatives to enhance patient access and clinic efficiency
Support implementation of new clinic policies and procedures
Other responsibilities as assigned

WHO WE'RE LOOKING FOR

Post secondary Education
1-2 years in Canadian Specialty Pharmacy and PSP experience
Knowledge of specialty therapies as it relates to biologic medication and treatment pathways
Experience in healthcare scheduling, administration, infusion clinics, specialty pharmacy, or a related healthcare setting preferred.
Experience managing high-volume phone communications and appointment scheduling.
Proven ability to work effectively as part of an

interdisciplinary team

Excellent organizational, problem-solving, decision

making, conflict resolution and critical thinking abilities

Excellent interpersonal, listening and communication

skills (written and verbal), ability to direct conversations and target
specific issues

Tech savvy with fundamental knowledge of Microsoft

Office, scheduling software,
prescription management software, and other tools

Self-regulation of time management and the ability to

multi-task and adhere to deadlines

Ability to prioritize and manage multiple responsibilities simultaneously
Deadline-driven and highly detail-oriented
Professional and compassionate

when interacting with patients, clinicians, and internal staff

Nice to Have:

Post-Secondary education in a health-related field
Familiarity

with conditions commonly treated in infusion clinics, including rheumatoid
arthritis, Crohn's disease, ulcerative colitis, psoriasis, multiple
sclerosis, osteoporosis, and iron deficiency anemia.

Able to serve as a liaison

between departments and stakeholders

While

prior infusion clinic experience is an asset, candidates with strong healthcare
scheduling, administrative, customer service, or medical office experience who
demonstrate excellent organizational and communication skills are encouraged to
apply.

THE CULTURE

We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that’s what it takes
to create better health for all. We dare to challenge the status quo. And we’re
driven by people who have challenged theirs. We believe that your
workplace should empower you to be the best version of yourself. That’s why we provide a
place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn’t just about personal
achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language. By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization.

GS supports diversity, equity and
inclusion in our teams and communities, and we value the unique contributions
made by all. Even if your experience doesn’t align perfectly to every
requirement, we invite you to apply. We encourage applications from
all candidates and will accommodate needs under human rights legislation
throughout all stages of the recruitment and selection process. Please let us
know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to
accommodation will be addressed confidentially.

Providing this information gives
GS consent to use your personal information to assess your suitability for
specific positions, future opportunities or for your personnel file. Your
résumé will be held in strict confidence and will be viewed only by the
Organization. Information may be stored outside of Canada and could be used for
aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.