Role overview

Duties and Responsibilities:

Accurately enter customer transactions (orders, pre-orders, quotes) into the ERP system.
Generate customer invoices and PO's while ensuring compliance with Canadian Food Inspection Agency (CFIA)'s requirements for U.S. shipments.
Stay informed on product updates, market trends, and customer preferences through training sessions, meetings, trade shows, or industry reading.
Maintain accurate and current customer files and records.
Product tracking and sales data analysis. Preparation of tracking and past data sheets
Forecast daily Purchase Order 'PO' requests and communicate with the buyer PO team based on current sales, seasonal market requirements and past sale trends.
Plan and coordinate with Hendriks Logistics team to ensure all POs ship efficiently to reduce costs and avoid delivery delays.
Ensure PO entry, activation, corrections and assisting Logistics customs needs
Track and ensure timely shipment and delivery of customer orders.
Facilitate scheduling changes in order entry or planning due to internal requirements, buyer requests or shipping restrictions with assistance from Hendriks Logistics and communicate recommendations with customer and the Hendriks teams.
Updating internal customer master information, notes and administration
Book plant material and containers from inventory against POs
Maintain relationship and communicate with customer's CAN/US Buyer Assistants/ Inventory Control Specialists & regional Coordinators for updating and administrative purposes along with 3rd party contract coordinators.
Communicate logistic/delivery information to US regional coordinators including planned delivery schedules, appointment schedules, updates and track progress. Canada communication to inventory control specialist when required.
Track and correspond with warehouse credit/RTV requirements and ensure Hendriks has information as required.
Customer inventory data upkeep and communication to buyer
Back up logistics custom documentation and administrative requirements as needed.
Assistance with building/gathering samples for customer shows.
Assistance with prepping for meeting setups
Assistance with checking quality control in greenhouse and local stores
Assist in printing UPC labels and provide backup support to the customer service team.
Assist customer service team as needed with order entry

Qualifications:

2-5 years of Customer Service experience preferred
Strong computer, data entry skills (Microsoft Office Suite is required).
Self-motivated, able to balance multiple priorities
Detail oriented with strong organizational skills
Strong customer service skills
Strong written and verbal communication skills

Characteristics

Work well in a team environment
Be self driven, goal oriented and prioritize workflow
Able to multi-task and sort through changes/delays to plans
High attention to detail
Enjoy a fast past environment
Enjoy working with data and problem solving

We thank all candidates for their interest in this position, however, only those candidates chosen for an interview will be contacted.

At Hendriks Greenhouses, we are committed to inclusive, barrier-free recruitment and selection processes and work environment. We are happy to discuss any need for accommodation and will make every effort to meet those needs in a timely manner. Please advise the Human Resources Department if you require accommodation throughout the recruitment and selection processes and/or within the work environment. Information received in relation to accommodation measures will be addressed confidentially.