Role overview

This role is responsible for overseeing a diverse portfolio of non-profit and institutional residential properties, while providing leadership and mentorship to a team of Property Managers, site staff, and administrative personnel.

The ideal candidate is a strong people leader with extensive experience in residential property management, financial oversight, client relations, and regulatory compliance.

$70-$75k

Key Responsibilities

Portfolio Management

Oversee the day-to-day operations of an assigned portfolio of residential properties
Manage operating expenses and ensure financial performance aligns with established budgets
Monitor rent collection and arrears management
Administer leases and maintain positive tenant relationships
Coordinate maintenance activities and oversee work order management
Process purchase orders and manage contractor performance
Prepare and present management reports for clients and senior leadership
Develop annual operating and capital budgets
Ensure properties are maintained to high operational and regulatory standards

Leadership & Team Management

Lead, mentor, and support a team of Property Managers, site staff, and administrative employees
Assist with recruitment, onboarding, performance management, coaching, and conflict resolution
Foster a collaborative, customer-focused, and high-performing team culture
Provide operational guidance and support across multiple properties

Client & Stakeholder Relations

Build and maintain strong relationships with clients, residents, contractors, and external stakeholders
Attend client meetings, including occasional evening meetings
Respond to after-hours emergencies on an on-call basis as required
Support special projects and additional assignments as directed

Qualifications

Minimum 5 years of property management experience, including residential and non-profit housing
Proven experience managing portfolios and leading property management teams
Strong understanding of:
Non-profit housing operations
Government housing funding models
Residential tenancy administration

Experience preparing and presenting financial and management reports
Strong knowledge of budgeting, operating expenses, and financial management
Experience with contractor management and procurement processes
Excellent lease administration and tenant relations experience
Strong organizational and project management skills
Excellent analytical and problem-solving abilities
Proven leadership experience with staff development, coaching, recruitment, and performance management
Excellent written and verbal communication skills
Strong proficiency with Microsoft Office, including Excel, Word, Outlook, and Access

Preferred Qualifications

Experience managing former federal or provincial non-profit housing portfolios and co-operative housing
Knowledge of:
Residential Tenancies Act (RTA)
Housing Services Act (HSA)
Rent-Geared-to-Income (RGI) regulations
Co-operative Housing Bylaws
Ontario Fire Code
Ontario Building Code
Landlord and Tenant Board (LTB) proceedings

Experience using Yardi or similar property management software
Strong lease negotiation skills
Experience with contract management and trade supervision
Working knowledge of the Ontario Occupational Health & Safety Act

Additional Requirements

Reliable vehicle required for regular travel between properties throughout the Greater Toronto Area
Ability to participate in an on-call rotation for after-hours emergencies
Ability to attend daytime and occasional evening client meetings