Medical Office Assistant

Description

About the Department

Health Services is co-located in Wellness Services along with the MRU Injury & Prevention Clinic, Student Counselling Services and the Healthy Campus Team. The Administrative team includes; Medical Office Assistants, a Lead Administrator, and a Clinic Manager. Other members of the healthcare team include; clinic nurses and mental health nurses, clinic physicians, mental health only physicians, psychiatrists and a Sports Medicine physician.

About the Role

The Medical Office Assistant position is a part of a team of healthcare professionals in the Health Services, comprehensive primary care clinic. This position supports the operations of the medical clinic from Monday to Thursday (9 AM to 5 PM) over 10 months with an inactive period in July and August each year. This position is part-time, working 28 hours per week.

Responsibilities:

This position is responsible for the provision of medical office administrative support services including:

• Provides exceptional customer service to patients and all team members including colleagues from other services and departments
• Books patient appointment with team healthcare providers in the clinic using the Electronic Medical Record (EMR)
• Patient interaction is provided in-person, over the phone, via email or through a secure online patient portal
• Supports healthcare providers with referrals and other patient tasks as required.
• Manages provider schedules, cancels and reschedules patient appointments as necessarily
• Coordinates with clinic nurses when Security Services advises of the arrival of a person in needs of medical assistance
• Receives and controls cash received from patients for uninsured medical services.
• Compliant with use of the POS system when receiving funds for services
• Maintaining a health records system and confidentiality as directed under the Health Information Act (HIA)
• Coordinates requests for personal health information by following legislation under the Health Information Act (HIA)
• Supports the training of other team members when required
• Supports the development of effective customer service systems to enhance service success and patient satisfaction
• Adheres to Standard Operating Procedures and actively participates in clinic audits as per the College of Physicians & Surgeons of Alberta (CPSA)
• Complies with MRU cybersecurity and other relevant training.

Qualifications

• Medical Office Administrative experience in primary care or another medical clinic setting (minimum 2-3 years)
• Completion of Medical Office Assistant program or equivalent is an asset.
• Strong customer service qualities, inter-personal and multi-tasking skills, effective communication and organizational skills as well as ability to work in high volume clinic.
• Strong practical experience with use of an Electronic Medical Record (EMR)

Salary: $24.81 - $31.38 per hour (effective July 1st, $25.55 - 32.32 per hour)

Closing Date:July 6th, 2026

A cover letter and resume should be submitted in one.pdf formatted document. Please title your.pdf document as follows: [Last Name], [Position Title], [Requisition Number].pdf (ex. Smith, Coordinator, 999999.pdf).