Role overview

Customer Service Representative

UDrive Car Rental is looking for an experienced Customer Service Representative to join our car rental team. Being a part of the Twin Motors Auto Group we're built around five things that have carried three generations of this family-owned business: Excellence, Integrity, Development, Community, and Consistency. We're Driven by Excellence. Defined by Integrity. We're looking for people who already work that way, whether they've had the words for it or not.

Job Duties to be performed at Twin Motors Flin Flon and Flin Flon Airport:

Greet customers in a calm and pleasant manner when they arrive onsite and over the phone
Guide customers through the reservation process and answer questions they may have
Assist the customer in selecting the best vehicle based on their needs
Explain terms and conditions to the customer and available promotions or discounts
Perform a walk-around and inspection of the vehicle to note damages and accurate documentation
Ensure on-going communication with the customer occurs to ensure the car is checked-in and checked-out based on the agreed upon terms
Maintain the database and ensure customer information is accurate
Maintain inventory database and ensure the information is accurate
Ensure rental service are compliant with local laws and regulations
Active Driver’s License MANDATORY
Other duties as requested by management

Ideal Requirements:

Have good interpersonal skills; excellent telephone and written communication skills
Professional Image
Excellent organizational skills
Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system Ability to build and maintain rapport with customers.

Why Work With Twin Motors Auto Group?

Development

Training and development support.

Opportunities for career advancement.

Community

Employee events, recognition, and rewards.

Excellence & Consistency

Competitive compensation and group health benefits.

Vehicle purchase and service incentives.

Integrity

Employee Assistance Program and online health resources.

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

UDRIVE Car Rental, part of the Twin Motors Auto Group is committed to providing a workplace that promotes fairness, equity, and respect. We provide reasonable accommodation throughout the recruitment process. If you require accommodation, please contact meaghan.colgan@twinmotors.ca