Role overview

Team Leader

At HTG, we connect and protect the world in the AI era. As Team Leader, you turn customer priorities into coordinated delivery—building a high-performing team that ships measurable outcomes across networking, security, and CX. Your leadership compounds impact: better execution, trusted relationships, and teams that grow with the work.
Performance Objectives

Lead your team to deliver customer programs on time and on margin, translating priorities into roadmaps, milestones, and business outcomes within the first 90 days.
Raise delivery quality and customer satisfaction by establishing governance, risk detection, and recovery plans that surface issues early and close them fast.
Coach project and program managers to consistent practices—knowledge sharing, AI-enabled planning, and continuous improvement that cut cycle time and manual effort.
Own forecasting, financial performance, and executive-ready reporting so stakeholders see clear status, risks, and decisions without chasing data.
Apply approved AI and automation to planning, reporting, and communications; validate outputs and keep humans accountable for commitments and approvals.
Align internal and external stakeholders across Sales, Product, Engineering, and Services so integration points and dependencies do not stall delivery.

Environment & Resources

You report into Customer Experience or Professional Services leadership and partner with Solution Architects, CX Managers, and Service Delivery. You use Company delivery standards, approved AI/automation tools, and hybrid Agile/Waterfall methods. You lead a team of project and program managers supporting complex, customer-facing engagements with global reach.
Essential Qualifications

Proven people leadership delivering complex, customer-facing programs in professional services, systems integration, or enterprise technology.
Track record translating technical execution into measurable customer and business outcomes, including financial and satisfaction metrics.
Practical use of AI, automation, or AI-enabled workflows (beyond chatbots) with defined impact on productivity, quality, or speed.
Executive and customer-facing communication: facilitation, negotiation, and decisions under ambiguity.
Ability to coach others, set governance, and maintain contractual, financial, and operational standards.

Role Selling Points

Work at global scale: Company solutions are everywhere, so your team’s impact is everywhere.
Experiment with the depth of Company technology and a worldwide network of doers—growth is built in.
Collaborate with empathy on really big things; we innovate fearlessly for how humans and technology work together.
Flexible vacation for exempt roles, strong benefits, and a culture where your power starts with you.

If you lead teams that deliver outcomes—not just activity—apply now.