Systems Administrator

Position Overview

The Systems Administrator is responsible for managing and securing IT systems across all branches. This role ensures the reliability, security, and efficiency of networks, systems, and devices while protecting the company’s best interests. The Systems & Network Administrator also acts as a key advisor on infrastructure improvements and supports all employee IT needs.

Key Responsibilities

• Manage and secure network infrastructure across all locations (firewalls, VPNs, monitoring, uptime)
• Administer user access, onboarding, and offboarding with strict security controls
• Maintain internal servers, backups, and data protection systems
• Manage and support dispatch software and phone systems (VoIP/PBX)
• Oversee employee devices (setup, maintenance, security, lifecycle management)
• Handle all employee IT-related requests and provide timely technical support
• Manage IT vendors, subscriptions, and billing with cost and risk oversight
• Act as an advisor on infrastructure changes, recommending improvements for security, scalability, and efficiency
• Enforce IT policies and ensure employee compliance with security and operational processes
• Monitor, identify, and respond to security risks and incidents
• Availability for after-hours emergency support when required
• Support side projects and additional administrative tasks as required

Experience Requirements

• Minimum 4+ years in an IT Administrator or similar role
• Experience with Windows OS and Microsoft 365 environments
• Hands-on experience with IP phone systems (VoIP/PBX)
• Experience managing SSL certificates, access control, and security systems
• Proven ability to support networks, servers, and end-user environments

Key Competencies

• Security-first mindset with strong risk awareness
• Ability to enforce policies and protect company interests
• Strong troubleshooting and problem-solving skills
• Organized, accountable, and responsive