Role overview

Do you enjoy an energetic sales environment working with interesting industry leading products?
We are recruiting an Inside Sales Representative on behalf of a growing, innovative specialty coffee distributor. You don't need to be a coffee hobbyist, but certainly an interest or love or coffee is an asset. This is a hybrid position working in the showroom, assisting with web-chat and phone calls related to online inquiries or orders, and warehouse responsibilities, which includes shipping and order picking.

Hours & Schedule:

Option 1: 6 days a week / 45 hours
Monday-Friday: 9:00am - 5:00pm
Saturday: 11:00am - 4:00pm

Option 2: 5 days a week / 37 hours
Saturday is required, but you will receive a day off during the week.

Responsibilities

Help customers via phone, email, chat, and in-person—answering questions, recommending equipment, and guiding purchases.
Greet walk-in customers in our showroom, demo coffee machines, and create a welcoming, informative experience. Energy and presentation are important.
Handle in-store transactions (cash, debit, credit) with care and accuracy.
Stay up to date on the latest coffee trends and equipment..
Working to both pick and ship orders, along with other warehouse tasks, as needed.
Support other departments when needed during busy times—you're a team player.

Requirements

A sales background which could be retail sales or inside sales in another context is key.
Interest in the coffee industry is important. If you do happen to be a coffee enthusiast, that is an asset.
A people person who brings energy, patience, and great conversation to every interaction.
You’re dependable, upbeat, and excited about helping others find their perfect coffee setup.
You want a long-term opportunity in a company with an amazing culture where your passion can turn into a career.

Benefits

$20/hour to start, with strong potential for future growth.
Full benefits after 3 months (medical, dental, vision).
Paid vacation: 2 weeks in year one, 3 weeks after that.
Paid lunch breaks
Stable, full-time work in a company that values your input and love for coffee.

Other companies call this role:
Customer Service Representative
Customer Experience Associate
Customer Service Agent
Customer Care Representative

We thank all who apply for this position. We commit to "communicate quickly, communicate often, and communicate well". All applicants will be contacted within 5 business days. No phone calls please. IND1