Role overview

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

MOSAIC is seeking a client-centered, results-oriented individual who is passionate about empowering clients to reach their personal and employment goals in the role of Employment Counsellor, New Westminster Location. Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

As the Employment Counsellor, you will deliver comprehensive career development services for all clients seeking occupational, certification, career development, career planning, training, and academic upgrading assistance. This position supports a full range of WorkBC employment services to Immigrant clients. In the role of Employment Counsellor, you will mitigate any barriers to employment and implement an appropriate course of action based on your clients’ needs. Although the primary duties described outline the core work, adaptability to meeting other service needs as they emerge will be required.

KEY DUTIES AND RESPONSIBILITIES:

Assess potential clients’ program eligibility for the WorkBC program and refer ineligible clients to other appropriate community resources
Interview clients and conduct a needs assessment (CNA) to understand their strengths, needs, abilities, skills, and other relevant employment-related factors to determine their employment readiness and service needs
Develop and revise action plans for clients, collaborating with clients to agree on their objectives, services, activities, and tasks
Support clients to develop a job search plan, complete their job search activities including job interview preparation
Maintain excellent working knowledge of local labour market trends, community resources, the needs of job seekers and employers, and effective ways to bridge their respective needs
Other Duties as assigned by the coordinator, manager, or senior manager specific to this

position

MINIMUM QUALIFICATIONS:

A post-secondary degree, certificate or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of course work in related fields, or 2 or more years of demonstrated experience in:
Working with individuals with complex barriers and a broad range of cultural backgrounds
Job coaching, counselling, or mentoring clients
Conducting and interpreting clients’ needs assessments
Implementing action plans and monitoring progress to help clients achieve sustainable employment
Providing excellent customer service and resolving issues both in person and in a virtual service delivery environment
Building partnerships with employers, community agencies and other stakeholders
Current and satisfactory Criminal Record Check required

DESIRED SKILLS AND QUALIFICATIONS:

Able to build rapport with clients
Excellent interpersonal and written communication skills
Ability to work cooperatively in a team environment
Proficiency in Microsoft Office suite, Teams, database software, and able to operate standard office equipment
Excellent problem-solving, collaboration and organizational skills
Tactful, discrete, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgment

BONUS SKILLS/CERTIFICATIONS:

Career Development Practitioner certified will be considered an asset
Ability to speak a second language will be considered an asset
Experience with Integrated Case Management (ICM) system will be considered an asset

COMPENSATION: $28.58 - $31.03 per hour

HOURS:

Full-time (35 hours per week, one day per week, the position requires availability to work until 6:00 p.m.)

Fixed term until March 31, 2027
The successful candidate must be able to commute to the
2nd Floor, 519 7th St. New Westminster, British Columbia

V3M 6A7

DEADLINE: August 27, 2026, by 4:30 pm

IMPORTANT NOTES:

MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct.