Role overview

Discover

The Opportunity

Clerical

Cape Breton District

Location:Port Hawkesbury, Cape Breton Island
Type of Employment: Full Time, Permanent
Union Status: UFCW Local 864
Competition # CB 26074
Closing Date:October 12, 2026

The Opportunity

Under the direction of the Supervisor, Client Service, the Clerical is the first point of contact for tenants as well as the public at the site office level. The clerk also provides administrative support to employees to ensure optimal client service and the efficient running of the site office.

What you'll do

Responsibilities

Handle phone and walk-in inquiries from visitors, applicants, tenants, contractors, and staff, including responding to tenant requests for service, pest control, income review process, etc.
Create, process and track work and purchase orders in accordance with established policies and procedures.
Create tenant charge batches under the direction of the Property Manager, prepare invoices to tenants for unit damages, keys, lock changes, etc.
Screen applications for eligibility and provide recommendations regarding suitability of applicants and prepare new tenant lease packages, including Rent Geared to Income (RGI) calculated rent.
Perform rental calculations in accordance with Nova Scotia Provincial Housing Agency's policies and procedures, including Chapter 12, 13, 14 and 16 of the Public Housing Operations Manual.
Receive, record and monitor tenant notices to quit and vacating the tenant by ensuring all computer processes are closed.
Accept rental payments, process debits, forward copy of debit information for processing/posting and safeguard payments in accordance with Nova Scotia Provincial Housing Agency policies and procedures.

What you'll need

Qualifications

Must Have

Successful completion of an Office Administration program, plus three years' related experience, or an equivalent combination of training and experience.
Applicants must demonstrate their computer skills and ability or must demonstrate competency in desktop software including Microsoft Office.
Excellent knowledge of office procedures and practice are required to maintain accurate and secure files, track and follow up information/report requests and manage petty cash.
Strong organizational and time management skills to set priorities and meet deadlines. Client service oriented.
Good Communication skills, both verbal and written.
Interpersonal skills to deal with co-workers, tenants, contractors and vendors, other departments, and the public in a positive, tactful, courteous, and cooperative manner.
Ability to work independently with little supervision, as well as in a team environment.
Ability to exercise tact, discretion, sound judgement and initiative when dealing with inquiries, requests and submissions that are sensitive and confidential in nature.
Adaptable to change as the job requires and is receptive to new ideas and willing to try new methods and approaches.

Nice to Have

Experience with Yardi Property Management software would be considered an asset.
First Aid and WHMIS.

The Fine Print

An equivalent combination of training, education and experience may be considered.

This position requires a valid driver's license and access to a reliable vehicle as there will be occasional travel to our Inverness office.

A little bit about us

Nova Scotia Provincial Housing Agency

At the Nova Scotia Provincial Housing Agency (NSPHA), we take pride in managing, maintaining, and operating government-owned public housing across the province. From single-family homes to high-rise apartments, our goal is simple: to provide safe, affordable housing that helps individuals and families build better lives in communities where they can thrive.

When you join our team, you'll work alongside dedicated professionals who care deeply about making a positive impact and providing exceptional service. We offer a competitive total compensation package that recognizes your contributions, supports your well-being, and gives you the opportunity to be a part of something meaningful. Together, we are shaping the future of public housing in Nova Scotia. If you're ready to make a difference, we'd love to hear from you. Apply today!

Are you interested?

Work With Us

What We Offer

Salary: $23.67 hourly (CLERICAL)
Schedule: 35-hour work week

Full-time permanent employees also receive:

Comprehensive benefits including health, dental, life insurance, and pension
Paid vacation, holidays, sick time and additional leaves
Work-life balance supports such as modified work weeks
Professional development and career growth opportunities
Employee and Family Assistance Program

Apply Today

We value diversity and are committed to fostering an inclusive workplace that reflects the communities we serve. If you require accommodation at any stage of the process, please let us know. If you're part of an equity group, we encourage you to self-identify when applying.

Please submit your application through CareerBeacon.com. We thank all applicants for their interest, but only those selected for an interview will be contacted.