Role overview

Summary / Objective

The Sr. Manager, Business Operations is responsible for planning resource allocation for the Business Operations department (working with the VP of Product and Engineering) as well as managing its day-to-day operations. The successful candidate must be able to proactively manage the priority of various incoming requests from various internal and external stakeholders and ensure that operational activities of the Identity Digital Registry are carried out in a timely manner with a high level of quality.

This role reports to the Vice President, Product & Engineering.

What You'll Do

Operational Excellence & Process Improvement

Streamline internal workflows, set clear standard operating procedures (SOPs) for high-priority Registry tasks, and drive continuous process updates based on execution feedback
Define the long-term operational roadmap for the Business Operations team, aligning team goals with broader organizational objectives across product launches, TLD migrations, and registry system enhancements
Leverage tools to automate repetitive tasks and design better reporting mechanisms
Work cross-functionally to ensure the successful completion of Registry operations and maintain high requester satisfaction
Create and review plans for operational projects, and follow up regularly with cross functional team members where dependencies exist
Review the team�s deliverables such as customer documentation, customer communication and project plans and provide feedback

Team Leadership & Talent Management

Lead and manage a global team of Business Operations staff located in both Toronto and Dublin
Act as the primary liaison between Business Operations and departmental leadership across the company including Account Management, Technical Support, Revenue Operations, Product and Engineering
Work directly with Engineering and Product leads to advocate for system bug fixes, feature requests, and workflow automation based on trends identified by the BizOps team
Cultivate a positive, collaborative work environment that models Identity Digital values
Participate in the full talent lifecycle: hiring, onboarding, mentoring, coaching, and performance management
Evaluate team capacity via KPIs, hold regular progress check-ins, and ensure the department has the optimal talent mix
Set role standards and ensure the team meets performance expectations
Actively models and promotes Identity Digital�s core values through day-to-day interactions, leadership behaviors, and decision-making
Other duties as assigned

Who You Are / What You Bring

Experience & Education

10+ years of business operations experience, with at least 5+ years in a management role
Bachelor's degree in Computer Science, Information Technology Management, Operations, or equivalent experience
Knowledge of the domain name industry and its processes is a strong asset

Core Competencies

Leadership & Delegation: Proven ability to build and retain diverse teams, cultivate an inclusive culture, and effectively delegate operational responsibilities to senior team members
Stakeholder Management: Excellent communication skills to lead interactions with internal/external stakeholders across various operational processes (e.g., TLD import, promotion configuration)
Resource Allocation: Ability to manage resources and competing priorities across multiple high-impact initiatives
Global Flexibility: Ability to travel and work across time zones as needed within a global organization
Reliable transportation to the workplace

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Salary Range

The base salary range for this full-time position is CAD $120,000 - $150,000 (flexibility based on experience) plus additional benefits. In addition, the successful candidate will be eligible to receive other compensation from time to time in the form of discretionary and/or nondiscretionary bonuses and long-term incentive plan. Actual compensation will be influenced by a candidate�s qualifications, internal employee equity considerations, and location. We will not ask for information about a candidate's current or past compensation for purposes of developing an offer of employment.

Note: Benefits programs are subject to eligibility requirements and may vary in certain locations.

A few things to know about us

Identity Digital is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities, and termination.

Background Check Statement

At the time of an offer, you will be required to complete a background check. Any offer is contingent upon a satisfactory background check.

Sponsorship Statement

Please note that work sponsorship for this position may not be available now or in the future. While we strive to support our candidates, not all roles will qualify. Eligibility will be reviewed on a case-by-case basis.

Accommodation Statement

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Identity Digital will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Recruiting Team at careers@identity.digital.