Receptionist - Victoria

About Coast Claims:

Coast
Claims Insurance Services has been a premier firm in the insurance adjusting
industry since 1970. Over the years, we've attracted top-notch talent and
expanded throughout BC, Alberta, Ontario, and the Northwest Territories,
becoming Canada's fourth-largest firm. Today we are still employee-owned, fully
independent, and completely committed to providing outstanding service at a
fair price.

About the Role

We are seeking a friendly, organized,
and professional Receptionist to join our team. This is a key front‑line, 100%
in‑person role that supports the daily operations of our office. You will be
responsible for welcoming clients and visitors, managing incoming
communications, and providing administrative and clerical support to ensure a
smooth and professional office environment.

Key responsibilities include but are not limited to the following

• Greet

and assist clients and visitors in a professional and courteous manner.

• Handle

incoming phone calls, emails, and in-person inquiries, directing them to
the appropriate team or department.

• Prepare

and type various documents including letters, forms, and reports.

• Receive,

sort, and distribute incoming mail and packages.

• Manage

outgoing mail, courier shipments, and priority post.

• Maintain

a tidy, presentable, and organized reception area at all times.

• Organizing

and maintaining physical and digital files and documents, including
creating and updating filing systems as needed

• Assist

with compiling data for internal reports when needed.

• Open new

claims accurately and in a timely manner

• Present

a positive and professional image of the organization in all interactions

• Perform

other duties relevant to the position as required or assigned.

What You Bring to the Team

• Proven

experience as a receptionist, administrative assistant, or in a similar
support role experience in the insurance industry is preferred.

• A solid

understanding of general office procedures and daily administrative
operations.

• Strong

written communication skills with the ability to draft clear, professional
correspondence such as memos, letters, and emails.

• The

ability to follow instructions and work independently with minimal
supervision.

• Experience

in ordering office supplies, managing inventory, and ensuring equipment
needs are met.

• Proficiency

with Microsoft Office and a willingness to learn and adapt to new software
systems.

• Confidence

in maintaining organized filing systems and managing basic databases.

• Excellent

problem-solving and analytical skills to support efficient office
operations.

• Clear

and effective communication skills to engage with team members,
executives, and clients at all levels.

• A

customer-focused mindset with a friendly, helpful attitude.

• Strong

multitasking abilities and attention to detail to manage shifting
priorities.

• The

highest level of discretion and professionalism when handling sensitive or
confidential information

What Coast Claims has to offer

• Benefits

packages including medical, dental, and vision

• Company

matched RRSP

• 6 Paid

sick days annually

• Work/Life

Balance

• Office

hours are Monday to Friday, 8:30 to 4:30

Coast Claims prioritize diversity while we thank all applicants for their interest in this opportunity, we will only be in direct contact with those applicants who are selected for an interview.

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