Role overview

Job Title:Police Administrative Associate – Dispatch/Client/Member Support

Department: Lacombe Police Service

Job Status:Casual – shift work (variety of shifts – days, nights, weekends)

JOB POSTING:#LPS2026-02

Reporting to the Support Services NCO, the Police Administrative Associate – Dispatch / Client / Member Support provides assistance and support to the public, members of the Lacombe Police Service and external agencies.

The Lacombe Police Service Administrative Associates operate in a team environment and may be called upon to assist in all areas of dispatch, client and member support.

DUTIES AND RESPONSIBILITIES

Operate emergency and non-emergency switchboard, radio and telephone equipment; receive, record and dispatch complaints accurately and process files; create and distribute operational files for investigation by members; monitor, retrieve, review, link and update all Police operational occurrences ensuring accuracy and in accordance with Lacombe Police Service audit standards.
Receive, generate and process over the counter inquiries, information and investigative Lacombe Police files. Motor vehicle collision reports and traffic complaints, processing of all security clearance requests.

QUALIFICATIONS AND SPECIAL / MINIMUM REQUIREMENTS

Minimum 1 year of experience in a Policing Support / Operational environment with a recognized Police Service
PROS end user course and CPIC query / narrative course is an asset
Current or previous dispatching in a Police environment is an asset
This position is composed of shift work (day, evening and weekend shifts)
Must be able to pass and maintain the RCMP reliability security requirements
Must have good working knowledge of the Criminal Code and Provincial & Federal Statutes
Must type 40 words per minute
Exceptional communication skills, both verbal and written
Demonstrate proficiency in a multi-tasking team-based environment
Ability to respond courteously while dealing with the public and other staff members within a hectic environment
Must have superior computer software skills and familiarity with working in a Windows environment
Demonstrate the ability to maintain confidentiality when working with confidential subject matter

Wage:$31.68 to $39.60 per hour depending on education and experience.

This position will remain open until a suitable candidate has been selected.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.