Pharmacy Assistant

#LI-DNIJOB DESCRIPTION
POSITION Pharmacy Assistant
COMPANY AND LOCATION Specialty Pharma Solutions (Oshawa)
EMPLOYMENT TYPE Permanent, Full-time
HOURS WORKED Monday to Friday, 9 am to 5 pmDEPARTMENT Pharmacy
REPORTING TO Designated Manager, Pharmacy
DIRECT REPORTS? None

POSITION SUMMARY:
The Pharmacy Assistant plays a key role in supporting the daily operations of the pharmacy and contributing to exceptional patient care. This position is responsible for a wide range of activities, including answering telephone and email inquiries, scheduling prescription refills, billing, preparing and labeling medications, and collecting payments.

The successful candidate will also assist patients in navigating public and private insurance plans by determining medication coverage and resolving coverage-related issues when appropriate. They will work closely with pharmacists and other team members to ensure accurate, efficient, and timely service.

We are seeking a reliable, organized, and detail-oriented individual who thrives in a fast-paced environment and approaches tasks with a strong sense of urgency. The ideal candidate will possess excellent communication and customer service skills, along with a genuine commitment to providing high-quality patient care.

Experience with Kroll Pharmacy Management Software (Kroll) and the ability to troubleshoot prescription adjudication issues with public and private insurance providers are considered strong assets, but are not required.

GENERAL RESPONSIBILITIES & ESSENTIAL FUNCTIONS:

• Maintaining patient files, including accurate entry of patient care information including allergies and medical conditions
• Accurate data entry of prescriptions into Kroll and filling/billing such prescriptions
• Communicate with patients, prescribers, healthcare professionals and other key stakeholders to support patients throughout their treatment journey
• Maintain confidentiality of patient healthcare information at all times
• Investigate and support the reimbursement process for insurance coverage and benefits for patients, including eligibility, co-payments, deductibles, and special/prior authorizations
• Liaise with public/private insurers and patient assistance programs to determine coverage options for patients
• Scheduling of medication refills with patients
• Maintaining prescription and OTC drug inventory, including completing inventory counts, checking expiry dates and placing drug orders
• Maintain a clean and organized dispensary

QUALIFICATIONS

• Experience with Kroll Pharmacy Management Software (preferred)
• Excellent Knowledge of MS Word, Excel and G Suite
• Excellent customer service skills
• High level of professionalism
• Strong written, verbal, and computer skills are required
• Self-motivated with strong work ethic
• Deadline-oriented and strong prioritization skills a must
• Experience with patient support programs and/or special authorization process (asset)

EDUCATION

• Highschool diploma or equivalent

WORKING CONDITIONS:

• Office setting
• Fast-paced, busy work environment
• Manual dexterity to complete computer work

DISCLAIMER
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
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OUR RECRUITMENT PROCESS:

• Application and Questionnaire- Candidates submit an application and complete the initial questionnaire.
• Pre-Screen Video Interview - Qualified candidates will be invited within one week to complete a short one-way video pre-screen.
• In-Person Interview- Shortlisted candidates will be invited to attend an in-person interview at our head office.
• Offer and Background Check - The successful candidate will be offered the position, pending a criminal background check and references.

We appreciate the applications from all candidates, but only those selected for the next steps will be contacted.

Specialty Pharma Solutions is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This position is being posted to fill an existing vacancy within our team.

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