Role overview

We have vacancies to fill and are looking for talented Customer Care Agents to our team! Working with your own equipment, you are enthusiastic about customer service. We provide full training and ensure you have all the knowledge necessary to provide Gabriel Pizza customers an excellent customer service experience! You bring attention to detail and great listening skills!

In this role you will be doing things like:

Placing customer orders from inbound calls
Troubleshooting customer concerns/needs by active listening, and resolving the customer's inquiry to their satisfaction.
Use multiple company systems throughout the day.
Enter credits/refunds into our proprietary system.
Consult with store staff as required.

You must have the following::

Have your own computer equipment, 2 screens and a headset!
Have a dedicated home office space, including reliable internet
You are computer-savvy, and comfortable sitting at a desk with multiple monitors.
You are a superstar with details and accuracy.
You speak French and English.

Requirements:

Your available to work a variety of shifts (including evenings & weekends)

Must be bilingual (French & English) and have excellent communication skills, both oral and written

Must have call center experience of at least 1 year.

Nice to have - experience in the food industry!