Parts Person

About Frontier Power Products:

Frontier Power Products is an established company with over 40 years of experience and expertise in delivering top-tier power generation solutions, marine engines, and industrial engines tailored for the rugged conditions of Western Canada. There are few places on earth that have such a diverse set of challenges where engines are called upon to perform in extreme cold or high temperatures, from sea level to the tops of the Rocky Mountains and in some of the most remote locations on Earth. To meet these challenges, Frontier Power meticulously designs products that anticipate site conditions, offering customized engines and generator sets meticulously crafted to excel for our valued customers.

At Frontier Power Products, our core values focus on empowering individuals, ensuring accountability, and nurturing perseverance, all while upholding the highest standards of integrity. As part of our team, you’ll collaborate with dedicated professionals who share these principles, making it a workplace you’ll be proud to contribute to. You will be a part of a collaborative and dedicated team whom you will be proud to work with.

Why Join the Frontier Power Team?

Overview of the Position:

The Parts Person is the first point of contact for internal and external customers, playing a key role in shaping the customer experience. This role supports the Service and Production Departments, in addition to walk in/phone customers. The Parts Person identify parts, process orders, provide technical information, and ensure smooth communication between Frontier’s departments.

The Parts Person contributes directly to departmental revenue by ensuring customers receive the correct parts, related components, and value-added recommendations.

Key Duties and Responsibilities:

Customer Service & Sales Support

• Provide exceptional support to internal and external customers.
• Handle all inquiries via phone, email, and in person with a positive, professional attitude.
• Identify parts accurately using electronic catalogs and technical references.
• Recommend related items and ensure customers receive complete solutions.
• Resolve customer concerns with empathy and professionalism.
• Support the Service Department by preparing parts for work orders.
• Provide after hours on call support when scheduled.
• Maintain a clean, organized, customer friendly parts counter area.

Technical & Product Knowledge

• Strong understanding of engine components, mechanical systems, and related parts.
• Ability to read and interpret electronic parts catalogs and diagrams.
• Familiarity with consumables, hardware, and common service parts.
• Understanding of 5S principles and maintaining an organized workspace.
• Basic understanding of interdepartmental workflows with shop teams.
• Ability to identify parts based on descriptions and/or equipment models.

ERP, Processes & Coordination

• Proficient in ERP systems for quoting, ordering, issuing, and receiving parts. Experience using Epicor considered an asset.
• Familiar with shipping and receiving procedures (courier, LTL, cross‑border).
• Basic understanding of inventory control principles (FIFO, stock rotation).
• Coordinate with Procurement Department when parts are unavailable or require sourcing.
• Follow established processes and contribute to continuous improvement.
• Support internal communication between Parts, Service, and the Production Departments.

Experience and Qualifications:

Hard Skills (Technical Requirements)

• Parts identification using electronic catalogs.
• Knowledge of engine components and mechanical systems.
• ERP system experience (quoting, ordering, issuing). Epicor experience preferred.
• Basic shipping/receiving knowledge.
• 1-2 years forklift experience preferred.
• Red Seal Parts Technician or apprentice preferred.
• Ability to prepare shipping documents and manifests.
• Good computer skills (MS Office, email, digital catalogs).

Soft Skills (Behavioral Requirements)

• Excellent communication with a friendly, customer-first approach.
• Positive, professional, and respectful attitude.
• Strong organizational and time management skills, including maintaining 5S standards.
• Team-oriented with the ability to collaborate across Service, Production, and Warehouse.
• Adaptable, resilient, and able to stay calm while managing changing priorities.
• Strong problem-solving skills with attention to detail and accuracy.
• Cost-conscious and resourceful, prioritizing efficient use of inventory.
• Eager to learn, embrace new systems, and support continuous improvement.

Work Environment:

A Parts Person will occasionally be required to perform repetitive motions, including lifting, squatting, kneeling, bending, walking, torquing, pulling, carrying, pulling, crouching, backward positions, standing for extended periods, etc.

Physical Job Requirement:

This position requires occasional lifting of objects weighing up to 50 lbs. throughout a workday.

The Benefits:

• Competitive Salary: $31.00 to $38.00 per hour
• Comprehensive Health Benefits: Extended health and dental plan including a $1,000 health spending account
• Paid Time Off: Vacation and sick time off
• Employer-Matched Pension Plan
• Professional Development: Paid training and tuition reimbursement
• Tool and Equipment Allowance