Role overview

In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. You will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling.

With the support of a General Manager (GM) or District Manager (DM), you will manage the daily operations and staff of a Wendy’s restaurant in your market. You will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, you will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all local laws and ethical business practices. You will lead, interview, select, direct, train and develop all Shift Supervisors, Team Trainers and Crew with the support of your GM or DM.

Responsibilities:

Analyze restaurant performance data to make recommendations regarding restaurant plans to address negative trends.
Adjust crew schedules as needed (e.g., calling or sending home based on labour, performance and forecast.
Analyze talent and staffing goals and make recommendations for adjustments to ensure staffing goals are met.
Investigate and resolve customer complaints within the restaurant.
Monitor service quality and make adjustments to positioning guidelines as necessary.
Recommends corrective action related to customer service issues or poor performance of the crew.

As a multi-unit Wendy's franchisee, Quicker Foods Inc. offers some unique benefits and perks, such as:

Competitive wages
Quarterly performance-based bonus program
Company RRSP matching program
On the job training
Incentive and recognition programs
Community involvement opportunities
Discounted food and drink while working
Health and dental benefits for qualifying employees
Advancement opportunities at the restaurant, operations, and head office level
Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 70 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

Compensation:

$20.50-21.50/hr
Bonus pay
Group insurance benefits

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.
Work schedule

8 hour shift
10 hour shift
12 hour shift
Weekend availability
Monday to Friday
Holidays
Day shift
Night shift

Supplemental pay

Bonus pay

Benefits

Flexible schedule
Employee discount
Paid training
Other