Role overview

ROLE PURPOSE

The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Senior Manager of Programs or their designate
Participates as a member of Connective's management team
Liaises with government and community agencies, volunteers, and members of the general public

LOCATION

Prince George, BC. (Supportive Housing Victoria St)

STATUS

Exempt. This position is open to applicants of all genders.

HOURS

40 hours per week, Monday to Friday, 0800 - 1600.

Please note: some evenings and weekends may be required.

KEY ACCOUNTABILITIES

Administration

Implements and promulgates all policies and procedures, including developing
appropriate manuals, brochures and handbooks
Hires, supervises, evaluates, transfers and terminates staff and/ or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective.
Arranges shift schedules, ensuring appropriate staff coverage
Implements a system of staff and volunteer orientation, supervision, in service training
and evaluation
Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor's files and records are maintained
Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

Programs

Makes sure effective, inclusive support programs are designed and maintained
Supports the overall program strategic direction
Liaises with other Connective's staff, especially regarding potential referrals
Facilitates person-centered planning opportunities for staff and service users
Develops related program opportunities, available to the individuals in the
community
Ensures that funder's guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed

Community

Maintains effective working relationships with related community services,
government/ stakeholders and agencies
Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

Ensures that the physical facilities fulfill all fire, health and safety regulations
Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call

Is available to all resource staff, in case of emergencies; this may include carrying a
pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absence

Other Duties

Coordination and Administration of other teams and programs
All Human Resource Functions - recruitment, training, development

EXPERIENCE AND SKILLS

A bachelor's degree and/ or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System
Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques
Excellent verbal and written communication skill in English
Knowledge and experience in the areas of group process, individual counseling and crisis management
Extensive knowledge and experience in hiring, training and supervising staff
Ability to motivate and organize a staff team
Administrative experience and strong administrative skills

REQUIREMENTS

Ability to successfully complete a Criminal Records Check
Ability to successfully complete reference check
Ability to provide a record of work history
Current Emergency First Aid Certificate: Certificates accepted in B.C. - WorkSafeBC
Class 5 driver's license
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport client
Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements

COMPENSATION

Annual Salary will be between $72,500.00 to $90,600.00 and will be based on experience and qualifications. This role is also eligible for the organization's comprehensive benefits package. The salary range provided represents the total compensation plan for this position. Actual salary placement will be determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities. Placement within the range is typically at the midpoint.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.