Role overview

Job Title: Site Manager
Status: Full Time, permanent
Location: Nanaimo, BC
Salary: $62,000 - $66,000

Responsible for overseeing the day-to-day delivery of contracted janitorial, maintenance, and facility services while ensuring client requirements and service standards are met
Key Responsibilities

Oversee daily contracted services and ensure work is completed to the required standards.
Communicate with clients, supervisors, contractors, and frontline staff regarding operational needs.
Monitor service quality through regular inspections and audits.
Track KPIs, performance, deficiencies, and corrective actions.
Follow up on client concerns and ensure issues are resolved.
Prepare routine operational and performance reports.
Coordinate staffing, scheduling, training, and daily operational requirements.
Support supervisors and frontline staff with direction and follow-up.
Monitor compliance with health and safety requirements.
Identify hazards, service deficiencies, and operational concerns.

Coordinate corrective actions and follow up to ensure completion.

Support employee training, coaching, and performance management.
Maintain records related to inspections, audits, incidents, training, equipment and service delivery.
Participate in client meetings and provide updates on operational performance.
Support continuous improvement and identify ways to improve service quality and efficiency.

Core Areas of Expertise

Janitorial Operations
Maintenance
Client Relations
Inspections
Health & Safety
Staff Scheduling
Corrective Action Reporting