MIT/Assistant Mgr Rodd & Gunn Mapleview Mall 12 Month Contract

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MIT/Assistant Mgr Rodd & Gunn Mapleview Mall 12 Month Contract

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POSITION OVERVIEW-

This position assists and supports the Lodge Manager with the responsibility of maximizing sales and profit through effective control, motivation and development of the Lodge team. This position also is in place to assist the Lodge manager with the day-to- day operations of a retail Lodge, in implementing strategies to improve customer service and ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

KEY PERFORMANCE INDICATORS

§ Sales to Budget

§ Comparative Lodge Growth

§ IPT (Items Per Traction)

§ Average $

§ Wage Control

§ Stock Management

KEY TASKS / ACCOUNTABILITIES

1. Managing and Maximizing Lodge sales

2. Talent Management and Retention

3. Administration and Security

4. Customer Service

5. Visual and Merchandising Management

6. Best Practice of Company Values

7. Operations Management

Additional Duties -

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Assist
the Lodge Manager with the operation of the retail Lodge.

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Complete
the duties and responsibilities of the Lodge Manager in his/her absence.

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Assisting
the Manager in managing and motivating the team to increase sales and ensure
efficiency.

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Managing
stock levels through POS management, stock refill and communication with stock
managers at head office. Through effective stock management you (as the is the
Lodge Manager) are also responsible for acceptable stocktake results.

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Assisting
the Lodge Manager in analyzing sales figures and forecasting future sales to
maximize profits;

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In
the absence of the Lodge Manager you will be responsible in dealing with team
issues.

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Sitting
in with the Lodge Manager on interviewing potential candidates; conducting
appraisals and performance reviews; and providing or organizing training and
development for the team;

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Ensuring
standards for quality, customer service and health and safety are met.

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Maintain
awareness of market trends in the retail industry, understand forthcoming
customer initiatives, and monitoring what local competitors are doing;

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Take
part in Planning and conducting weekly sales meetings for the team to discuss
latest sales techniques, new products, overall performance and other topics (s)
you and the Lodge Manager see appropriate to discuss in order to promote high
moral team spirit and cohesion.

§ Maintain all safety and security
policies of the Company, including locking and securing of BookLodge at closing
time, cash volume in the cash registers and cash deposits in Lodge safe.

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Communicate
and uphold all company policies, rules and regulations, while maintaining a
productive and pleasant customer and working environment.

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Coordinate
and supervise Lodge housekeeping, maintenance and repair with the Lodge
Manager.

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Merchandising
the Lodge as per visual merchandising guide and recovering after sell through
on a daily basis. You are also to co- ordinate and supervise that all visual
standards are met at all times to ensure that brand is represented at the
highest level.

KEY RELATIONSHIPS: National Sales Manager, Area Manager, Lodge Manager, Sales Team, Coaching and Development
Manager, Visual/Brand Manager.

QUALIFICATIONS-

·
Customer
service focused retail operations experience

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A
minimum of 1 year in a management capacity

·
Strong
interpersonal communication Skills

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Strong
analytical skills

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Exceptional
Customer Service and Selling Skills

·
People
Management and Development skills

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Professional
written and oral communication skills

·
Basic
computer usage skills

PERSONAL ATTRIBUTES-

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Demonstrated
work ethic, integrity, loyalty, honesty and professional conduct

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Results
Driven

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Desire
to help others

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Self
Motivation and Great energy

·
Active,
hands- on approach

·
Attention
to Detail

·
“Can
do”, Positive attitude

·
Believes
in brand values/culture

·
Know
how to have fun

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