Role overview

Pay Range: $19.60hr - $24.60hr

Job Overview:

The organization is seeking a high-energy Service Coordinator with a focus on customer service and a strong desire to succeed. The candidate will be responsible for scheduling general service calls, as well as preparing and invoicing service calls. This role requires a high school diploma or equivalent and 3 years of experience in customer service or dispatching. Proficiency with computers and Windows applications is required, and Oracle experience is considered a plus. Strong organizational skills, attention to detail, and excellent communication skills are essential for this position.

Responsibilities:

The successful candidate will be an integral part in the continued success and growth of the Service Department. The candidate will perform a variety of customer service, dispatching, and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for technical service support and inspections.

Receive, enter, check Accounts Receivable, and schedule customer phone requests for service in the ACE system.
Communicate with the Service Resource Center for all service calls.
Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
Reassign work as needed, making judgments based on current workloads and priorities.
Maintain regular contact with customers to communicate status changes.
Professionally field customer complaints and attempt to resolve them, involving a supervisor when necessary.
Validate and perform invoicing transactions for service calls in ACE daily.
Ensure completed service calls are invoiced within 48 hours.
Maintain confidentiality of customer and employer information at all times.
Maintain inventory and supplies needed to perform work and fill the logistics coordinator role, which includes sourcing, ordering, and tracking needed parts and supplies.

Benefits:

Our Benefits Include:

Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Health Savings Account (HSA)
Disability Insurance (Short-Term and Long-Term)
Life and AD&D Insurance
Paid Sick Leave (where required by applicable state or local law)
Supplemental Insurance Plans
Identity Theft Protection
Pet Insurance
Employee Wellness Programs
Employee Assistance Program (EAP)
Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.