Inside Sales Representative

Introduction: IDN-Canada is seeking a skilled Inside Sales Representative with experience in locksmith and security hardware industry to fill an existing vacancy.

Position: Inside Sales Representative

Location: Scarborough, ON (On-site)

Salary: $40,000 to $70,000

Job Type: Permanent Full-time

Business Hours: Monday – Friday; 8:00 AM to 4:30 PM

Job Overview

The Inside Sales Representative is an entry-level role responsible for supporting branch operations through customer service, warehouse, and sales support activities. The incumbent will develop product knowledge, operational expertise, and customer relationships while assisting with daily branch functions. Through training and hands-on experience, the successful candidate will progressively take on greater sales responsibilities and contribute to the growth and success of the branch.

Responsibilities:

• Assist customers in person, by phone and electronically
• Utilize computer systems to provide information on price and availability
• Maintain professionalism when interacting with customers and represent our clients with integrity
• Develop and maintain in-depth product knowledge and an ability to educate customers
• Identify and assess customers' needs to achieve satisfaction and customer retention
• Contact manufacturers/vendors for product information and to ensure deadlines are met
• Support other branch employees

Requirements:

• 1–2 years of customer service and/or sales experience is considered an asset
• Excellent oral, written, and presentation communication skills
• Proficiency with Microsoft Office Suite and general computer systems
• Strong attention to detail and organizational skills
• Flexibility to adapt to changing priorities and business needs
• Strong team-oriented mindset and ability to contribute to a positive, collaborative branch atmosphere
• Ability to work independently with minimal supervision as well as working in a cohesive team environment
• Positive, team-oriented mindset with a commitment to contributing to a strong branch culture
• Self-motivated with a strong drive for success and professional growth

Additional Information

Due to the nature of our business and products carried, candidates must be bondable with no criminal record. Must be legally authorized to work in Canada.

Hiring Process & Equal Opportunity

All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

IDN-Canada is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at IDN-Canada are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate.
Company DescriptionWe are a national business to business distribution company with multiple locations across Canada specializing in security hardware, access control, locksmith tools & accessories, as well as doors, frames, & architectural hardware. With ten divisions across Canada, and 50+ more in the US, we are a leading North American distributor.Company DescriptionWe are a national business to business distribution company with multiple locations across Canada specializing in security hardware, access control, locksmith tools & accessories, as well as doors, frames, & architectural hardware. With ten divisions across Canada, and 50+ more in the US, we are a leading North American distributor.