Senior Director, New Community Development

Description

Senior Director, New Community Development

FirstService Residential is owned by FirstService Corporation, a proudly Canadian Company and one of Canada’s great business success stories.

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

The Senior Director, New Community Development is a strategic leadership role responsible for overseeing the successful start-up and transition of all new condominium communities from interim occupancy through registration and turnover. This position provides operational leadership, subject matter expertise to ensure a seamless client experience while maintaining compliance with industry regulations and organizational standards.

Reporting to the President, Crossbridge Condominium Services, the Senior Director will lead the evolution of operational best practices and act as the organization's operational expert on condominium start-up processes, Tarion warranty administration, performance audits, reserve fund study procurement, and governance support. The role is instrumental in driving operational excellence, continuous improvement, risk mitigation, and service innovation across the new development portfolio.

The Senior Director will work closely with market leadership, and industry partners to establish and reinforce standardized operational practices that support organizational growth and client retention.

Key Responsibilities

New Development Start-Up Leadership

• Provide strategic oversight for all new condominium community start-ups from interim occupancy through registration and turnover.
• Ensure smooth transitions between development, occupancy, registration, and ongoing operations.
• Review and assess operational impacts of start-up decisions and ensure alignment with organizational objectives and client expectations.
• Partner with internal stakeholders to proactively identify and mitigate operational risks associated with new developments.
• Provide operational guidance and solutions to support the President, New Development.

Operational Excellence & Process Improvement

• Establish, implement, and reinforce operational best practices across all regions.
• Lead the review and enhancement of operational Standard Operating Procedures (SOPs)
• Develop annual operational planning guides and implementation strategies.
• Conduct site compliance reviews on new development start up

Tarion Warranty & Regulatory Compliance

• Provide leadership and expertise regarding Tarion warranty processes and requirements.
• Support with warranty-related matters.
• Ensure key Tarion deadlines, submissions, and obligations are tracked and completed
• Maintain awareness of legislative and regulatory requirements impacting condominium operations.

Procurement & Tendering Management

• Lead the procurement and tendering process for performance audits, reserve fund studies, and consulting assignments.
• Review and analyze bids and proposals to ensure competitive pricing, service quality, and value.
• Identify innovative procurement opportunities
• Build and maintain strategic supplier relationships

Leadership & Stakeholder Management

• Develop and execute strategies that increase the visibility, utilization, and strategic value of consulting services.
• Develop strong working relationships with internal and external stakeholders
• Ensure departmental objectives and priorities are communicated effectively
• Provide coaching, mentoring, and operational guidance to teams across the organization.

Competencies

• Strategic Orientation
• Market Knowledge
• Building Operations Expertise
• Results Orientation
• Collaboration & Influence
• People & Organizational Development
• Team Leadership

Required Skills & Abilities

• Exceptional verbal, written, and presentation communication skills.
• Proven leadership and people management capabilities.
• Advanced knowledge of condominium operations, governance, and property management practices.
• Strong understanding of condominium start-up processes, interim occupancy, registration, and turnover activities.
• Knowledge of Tarion warranty programs and related regulatory requirements.
• Experience with performance audits, reserve fund studies, tendering, procurement, and vendor management.

Education & Experience

• Bachelor's degree in Business Administration, Operations Management, Property Management, Engineering, or a related field.
• Minimum of 10 years of progressive operational leadership experience,

The salary range for this position is $125,000 to $150,000, along with a comprehensive benefits package, RRSP matching, and a targeted annual incentive plan.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

INDHON

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.