Client Service Representative (Remote)

Company Information

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.

And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.

If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help

Position Summary

At Farber, our clients are our number one priority and as a Client Service Representative, you will have the opportunity to make a difference as the first point of contact for clients. In this remote role, you will respond to incoming calls and web submissions. You will advise potential clients on how our service offerings can help improve their financial situation and assist existing clients with their inquiries. As the ideal candidate, you will be able to work independently to produce quality work and meet performance goals. You will have strong skills in client services and sales along with an ability to identify a client’s needs and assess how Farber can help. In addition, you will be able to adapt to changes in department processes and be open to continued learning/training.

Responsibilities

• Empathetically screen and understand a potential client’s situation and assess if Farber’s services will fit their needs.
• Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager).
• Schedule appointments for the client using a booking system.
• Efficiently respond to current clients’ inquiries relating to the status of their file.
• Appropriately document every contact in our information systems.
• Perform administration tasks as assigned such as, rescheduling appointments, creating and completing follow-up tasks, handling emails in the team’s inboxes, etc.).
• Communicate via phone, email, webchat and SMS to potential clients.
• Achieve team targets.
• Develop, maintain and apply the learned knowledge of our specialized industry.
• Other duties as assigned.

Qualifications

• College diploma
• 3 years of prior customer service experience
• Call center experience is an asset
• Experience working in the financial industry is an asset
• Excellent verbal and written communication skills; excellent spelling and grammar skills
• Natural ability to recognize and speak to the client’s emotional state
• Excellent listening skills
• Ability to build and manage relationships
• Detail oriented, organized, and effective time management skills
• Ability to multitask and successfully operate in a fast paced and team environment
• Committed and a team player
• Highly motivated with a strong sense of accountability for their work
• Ability to work independently with integrity, honesty and ownership.
• Experience working remotely is an asset
• Experience with MS Office (Outlook, Excel, Word, Teams) and able to learn new software and applications quickly
• Strong typing skills

Benefits, and Perks

• Remote work model
• Vacation and wellness days
• Extended health and dental coverage, plus virtual doctor services
• Employee Assistance Program and mental health resources
• Company-matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts

Position: Client Service Representative

Location:Remote

Industry:Financial Services

Employment Type:Permanent/FulltimeSalary:$41,000-$46,000 + Bonus

Our Culture at Farber

At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.

Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in, creating a workplace where everyone can show up as their authentic selves.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.