Manager, Retail Operations (Mat Leave Coverage)

Job Title: Manager, Retail Operations (Mat Leave Coverage)

Reporting To: VP, Marketing & Communications

Purpose: Inspire a support community through the power of cool, innovative brand products that attract attention and build brand awareness

Overview:

BC Parks Foundation is the official charitable partner and conservation financing mechanism to British Columbia’s world-class system of parks and indigenous protection. Our role is to build a diverse and active community of support. Our mission is to create the greatest system of parks and indigenous protected areas in the world. We value spark, greatness, respect and reciprocity.

We Are:

• A charitable, purpose-driven organization passionate about enjoying and protecting nature in British Columbia
• People who value spark, respect with caring, reciprocity, and greatness
• A warm, positive, hard-working team who operate in a spirit of gratitude and celebration
• Connected to a wide variety of community groups, First Nations, businesses, governments and other partners that we work with regularly

You Are:

• Able to exercise strong operational judgement and follow through
• Comfortable managing budgets, schedules, and logistics
• Experienced with leading teams in customer facing environments
• A clear communicator with sound problem solving skills
• Detail oriented with the ability to manage multiple priorities

Role Summary:

The Manager, Retail Operations leads the day-to-day operation and performance of the Foundation’s retail environments, including permanent locations, pop up activations, and community events. This role is responsible for staffing, systems, financial performance, and operational planning, with a focus on reliable execution and sustainable growth.

Responsibilities:

Retail and E-Commerce Operations

• Oversee retail operations across all Foundation locations, including permanent sites, pop ups, online and community events
• Manage staffing, scheduling, inventory, finance, point of sale systems, and on-site logistics
• Ensure retail and event environments meet operational, safety, accessibility, and brand standards
• Lead operational planning and execution for new retail or experiential space launches
• Partner with marketing and creative and marketing teams to align retail and event execution with campaign goals
• Track performance across retail, e-commerce, pop ups, and events, applying insights to improve future execution
• Develop and maintain repeatable operational playbooks for retail locations and temporary activations

Team Leadership and Management

• Build, lead, and manage retail operations staff across locations and events
• Hire, train, schedule, and manage performance with clear expectations and accountability
• Support staff development through coaching, feedback, and performance management

Financial and Operational Planning

• Manage retail budgets, forecasts, and performance targets
• Manage inventory levels, coordinating with the Finance team to maintain accurate stock records and appropriate insurance coverage
• Monitor sales, margins, and labour costs
• Identify operational efficiencies and revenue opportunities
• Prepare clear performance metrics reporting
• Support special projects as required to advance the Foundation’s priorities and overall mission

Partnerships and Vendor Management

• Manage relationships with vendors, suppliers, and service partners
• Coordinate ordering, delivery schedules, and inventory planning
• Ensure vendor performance meets quality, timing, and cost standards
• Support planning and feasibility for new retail locations and experiential spaces
• Collaborate on sponsored activations, partnerships, and community events
• Track visitor and customer feedback to inform operational improvements

Qualifications and Experience:

• 3-5 years experience in retail, merchandising operations, or site management
• Post-secondary education in business, retail management, hospitality, or a relevant field or combination of experience and education
• Experience leading teams and managing performance
• Financial literacy and budget management experience
• Experience with point-of-sale systems, inventory management, and reporting
• Experience supporting pop ups, events, or temporary retail environments

Commitment to Equity:

BC Parks Foundation is committed to a diverse and inclusive workforce

• Preference may be given to qualified Indigenous candidates or those from or with experience of other diverse cultures (this includes learning and/or applying information and practices of your culture or that of another culture)
• Those identifying as being part of groups which are underrepresented or facing barriers to the labour market are encouraged to apply

Work Environment:

• This is a full-time position for the period September 1, 2026 - September 30, 2027
• The position will work a hybrid schedule from the Foundation’s Vancouver office