Role overview

Overview

Job Skills / Requirements

Position: Security Control Operator

Site: Vaughan Mills

City: Vaughan

Status: Full-Time

Hours: Sunday - 1000HRS- 2200HRS Monday - 1400HRS- 2200HRS Thursday - 2200HRS- 0600HRS Friday - 2200HRS- 1000HRS

Pay Rate: $20.86/Hr

Posting Date: September 29th 2026

Internal Posting Closing Date: October 5th 2026

Posting Closing Date: October 09th 2026

Job Description

In this key role, you will provide exceptional customer service while overseeing security operations within a busy retail environment. Working in the Control Centre, you will support site operations through dispatch services, CCTV monitoring, incident management, emergency response coordination, and access control functions.

Your responsibilities will include:

Dispatch security personnel as required
Liaise with site management, emergency services, police, fire, ambulance personnel, tenants, and staff
Monitor CCTV surveillance systems and report suspicious activity
Maintain compliance with property rules, regulations, and operating procedures
Respond to emergencies and critical incidents in a professional and efficient manner
Provide First Aid, CPR, and AED assistance until medical personnel arrive
Maintain and enforce access control procedures
Monitor and follow emergency and standard operating procedures
Address trespassing and unauthorized access concerns in accordance with the Trespass to Property Act
Assist with Fire & Life Safety inspections and emergency preparedness initiatives
Maintain accurate memo book entries and prepare detailed incident and occurrence reports
Investigate incidents and document findings professionally
Conduct periodic patrols of the property by foot or vehicle as required
Support daily operational requirements as directed by site management
De-escalate crisis situations and assist emergency responders when required
Maintain a safe, secure, and welcoming environment for all tenants, visitors, and patrons
Deliver exceptional customer service while maintaining a professional presence

Qualifications

Valid Ontario Security Guard License
Valid Standard First Aid & CPR Level C Certification (WSIB-approved provider)
Valid Class G Driver's Licence with a clean Driver's Abstract
Minimum 1 year of security experience required
1–2 years of dispatching experience or related experience considered an asset
Previous mall security or retail security experience considered an asset
Excellent verbal and written communication skills in English
Strong customer service and interpersonal skills
Ability to work independently and as part of a team
Ability to remain calm and make sound decisions under pressure
Comfortable working in a fast-paced, high-traffic environment
High level of professionalism and attention to detail
Strong observational and report-writing skills
Ability to stand, walk, and patrol for extended periods (8–12 hours)
Ability to work both indoors and outdoors as required
Legally authorized to work in Canada

Why Choose Paladin?

Extensive training program including 4 days of classroom training
Competitive wages
Comprehensive company benefits
Career growth and advancement opportunities
Supportive leadership team and operational support
Clear communication and scheduling processes

Certification Requirements (All)

Valid G Licence

First Aid and CPR - Level C Certification

Valid Security License

Minimum of 1 year security experience

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because weCARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Services Manager

This is a Full-Time position
1st Shift, 2nd Shift, Weekends.

Number of Openings for this position: 1