Role overview

Are you passionate about creating exceptional patient experiences and helping people achieve their dream smiles? Stratford Orthodontics is excited to add an enthusiastic Level II Dental Assistant/Records Technician to join our thriving practice in Stratford, Ontario. This is a replacement position within our established orthodontic team.
If you have been thinking about specializing in orthodontics, we have the perfect opportunity for you, as we are committed to training the right person.
What Sets Us Apart
At Stratford Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
Compensation & Perks That Count: Access a competitive total rewards package with an expected wage of $25-30/hr, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance.
Work-Life Balance: Enjoy a 4 day workweek! Monday through Thursday

How You’ll Make an Impact

Lead the patient experience by delivering outstanding customer service.
Provide clinical support to the orthodontist with a high level of technical assisting skills.
Take high-quality intraoral records, panoramic x-rays, radiographs, and patient photographs.
Perform iTero scans with precision.
Ensure strict adherence to RCDSO infection control protocols through proper sterilization procedures.
Collaborate closely with the Treatment Coordinator to integrate new patients into the practice seamlessly.
Assist during orthodontic examinations by entering notes in the patient’s chart and capturing important details from the doctor-patient discussion.
Review treatment plans with patients and use visual aids (videos, presentations, images) to educate and explain available treatment options.
Manage and upload all orthodontic records accurately
Take ownership of the records room, ensuring it is organized and up to date.
Oversee supply inventory, restock as needed, and coordinate equipment maintenance.
Educate patients and families on oral health care and best practices.
Help manage clinic flow, ensuring the team stays on schedule and patient care is prioritized.
Perform additional duties as needed to support the smooth operation of the clinic.

The Teammate We’re Looking For

Experience in a dental or medical clinical setting is considered an asset.
Successful completion of a Level II Dental Assistant Certificate is required.
HARP certification is mandatory.
Proficiency with Microsoft Office; familiarity with orthodontic practice management software is an asset.
Motivated, Team-Player
Exceptional interpersonal and communication skills, both written and verbal, with the ability to build rapport with patients, families, team members, and clinicians.
Strong attention to detail and effective time management abilities.
Demonstrated skills in conflict resolution, problem solving, and sound decision-making

Ready to join a team that values excellence, integrity, and community? Apply today to start a rewarding career with Stratford Orthodontics! We thank all applicants, but only those selected for an interview will be contacted.

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