Role overview

Description

The Loss Prevention Associate will be responsible for reviewing and maintaining the store’s security system, conducting surveillance of all areas including perimeter checks, ensuring cycle counts are completed, presenting tips at team meetings and associate orientation, and assisting in investigations with corporate security. Travel to other store locations may be required for investigations. Wage range: $18.50- 23.00/hr.

Responsibilities

Use loss prevention tools to investigate internal cases
Build and record cases to support findings and conclusions
Conduct investigations of theft
Audit inventory and keep a record of any shortages
Apprehend shoplifters according to company regulations
Review and maintain the store’s security system
Ensure surveillance equipment stays operational
Monitor video feed and occasionally test surveillance systems
Conduct surveillance of all areas, including perimeter checks
Caution against theft on the floor by observing patrons
Partner with management to build loss prevention awareness
Interview employees during investigations
Travel to other store locations as required for investigations
Present tips at team meetings and associate orientation
Work with police and other legal entities after the investigation is finished

Qualifications

Trade Certification or College Diploma
2-5 years experience
First Aid and CPR Certification: Valid certification in first aid and CPR may be beneficial, especially if the specialist is required to act as a first responder to medical situations while on duty
Strong Attention to Detail: Ability to work with high attention to detail and a sense of urgency in conducting investigations and implementing security measures
Communication Skills: Capability to effectively communicate with individuals of various backgrounds, including employees, customers, and law enforcement, to gather information and convey security protocols
Microsoft Office Proficiency: Intermediate skills in Microsoft Office applications for report writing, documentation, and data analysis
Experience in Investigations: Previous experience in conducting investigations, preferably in the context of loss prevention, security, or law enforcement
Loss Prevention or Policing Experience: Prior experience in a loss prevention role or a background in law enforcement to understand security protocols and investigative procedures
Driver's License: Possession of a valid Class 5 Driver's License, which may be required for travel to other store locations for investigations
Surveillance Experience: Familiarity with surveillance equipment and techniques, including monitoring video feeds and testing surveillance systems
Inventory Control Knowledge: Understanding of inventory control processes and experience in auditing inventory and recording shortages
Industry Knowledge: Knowledge of building supplies or relevant industry products, as well as an understanding of retail loss prevention best practices