Service Advisor

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization
driven by excellence, integrity, and innovation, Dilawri offers an environment
where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive
group and one of Canada’s Best Managed Companies. Dilawri operates over 80
franchised dealerships, representing more than 35 of the world’s most
respected automotive brands across British Columbia, Alberta, Saskatchewan,
Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a
culture rooted in collaboration, accountability, and continuous learning. Our
values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back
guide how we work, how we lead, and how we serve our customers and communities.
Through the Dilawri Foundation, we
are also committed to making a meaningful impact in the communities we
serve.

Discover how you can build your career with Dilawri

Position Overview

Mercedes-Benz Langley is currently seeking a Service Advisor
to join our team.

Reporting to the Service Manager, this role is responsible for promptly and
courteously assisting all service customers while ensuring accuracy in repair
order documentation, clear communication regarding recommended services, and
maintaining a strong focus on customer satisfaction and labour sales. The
Service Advisor plays an integral role in supporting service department
operations and delivering the exceptionalcustomer experience that defines the Dilawri Lifestyle.

The expected annual pay for this position is $80,000.00 - $110,000.00.

Primary Duties and Responsibilities

·
Ensure high levels of customer satisfaction
throughout the service process.

·
Greet all clients promptly in a friendly,
professional, and courteous manner.

·
Address customer concerns or misunderstandings
with tact and professionalism.

·
Conduct vehicle inspections and gather all
necessary information for repair orders.

·
Secure pre‑authorization for costs, confirm
parts availability, and process payments.

·
Review all appointment files, scheduled
maintenance, and previous service recommendations.

·
Clearly explain recommended services or repairs
to customers.

·
Monitor repair progress, check job status, and
update customers accordingly.

·
Oversee repair orders from opening to closing to
ensure accuracy and completion.

·
Review CSI scores monthly and contribute to
continuous improvement in performance.

·
Review loaner vehicle policies and warranty
details with customers.

·
Perform other duties as assigned by management.

Qualifications Required

·
Strong customer service and communication
skills.

·
Ability to handle customer concerns with
professionalism and tact.

·
Experience in automotive service environments is
an asset.

·
Strong organizational skills with the ability to
manage multiple tasks effectively.

·
Ability to understand and explain technical
vehicle information.

·
Attention to detail and commitment to accuracy.

·
Proficiency with computers and service-related
software is an asset.

·
Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team of
leading professionals in the automotive industry, our benefits include:

• Discounted

employee vehicle purchase program

• Job-specific

coaching & training programs

• Comprehensive

health & dental plans

• Employee

wellness & assistance programs

• Employee

social events

Build your career with a team that is driven by
excellence, integrity and innovation.

Discover Dilawri.