Role overview

BRANCH MANAGER

Do you have a passion for leading others?

Can you multi-task multiple jobs in different departments?

Can you coordinate the activities of both yourself and others?

The Branch Manager is responsible for managing a team (can be within the areas of: sales, customer service, order desk, counter, warehouse) who are able to meet and exceed revenue targets while promptly and professionally addressing the needs of customers within their branch locale.

The Branch Manager is also required to generate and deliver sales and marketing initiatives, revenue growth and client retention. The Branch Manager is further required to coach and mentor the branch team through motivation, leadership and encouragement while striving for exceptional customer service standards and accountability. Other duties will be assigned as necessary

DUTIES AND RESPONSIBILITIES

Plan, direct and evaluate the operations of the branch team
Develop, implement and monitor detailed operations strategies and objectives
Monitor and manage inventory control
Ensure the provision of excellent customer service
Maintain high levels of customer satisfaction and client retention levels
Implement and execute the Company’s marketing strategy as supported through head office marketing department
Build and retain an effective team
Lead, coach and motivate the team to achieve goals
Model and champion Bartle & Gibson values and mission
Attain budgeted revenue expectations
Set expectations for each of Bartle & Gibson staff including customer expectations and quota achievement
Measure the activities of staff
Resolve customer concerns and complaints in a courteous, professional manner.
Determine staffing requirements and oversee the hiring of staff with support of head office HR department
Maintain current general knowledge of Employee Benefits
Create a safe environment for the discussion and resolution of issues and concerns
Work in concert with other branches to assure congruence with Company operations.
Complete various sales and operations reports
Conduct regular branch team performance evaluations
Ensure that all personnel comply with Company policies, procedures and ethical standards
Ensure compliance with Bartle & Gibson standards for cost control, waste reduction, quality, safety, and on-time delivery
Provide leadership for employee relations through effective communications, coaching, training, and development

SKILLS AND COMPETENCIES

Leadership including team building and development
Effective communication
Financial Management
Sales and marketing
Creativity and innovation
Problem-solving
Exceptional customer service
Time Management

EXPERIENCE AND EDUCATION

Secondary School Diploma required
Post Secondary education in Business, Marketing, or related field an asset
Minimum 2 years of management experience. Experience leading a small team (2 to 3 individuals) preferred
Ability to lead and effectively supervise professional and non-professional staff
Proficient with Microsoft Office (Outlook, Word, Excel)

WHY WORK FOR US

Company paid benefits
Employee and Family Assistance Program (EFAP)
Profit sharing
RRSP match
Paid sick days
Career growth
#GIVEBACK Program – Volunteer Day
Personal Milestone Recognition Program
Perkopolis Partnership
Safety shoe reimbursement
Employee Referral Bonus Program
Employee discounts on in store purchases

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

FIND OUT MORE

Check us out online:https://www.bartlegibson.com/

Follow us on LinkedIn: https://www.linkedin.com/company/bartle-&-gibson/

Like us on Facebook:https://www.facebook.com/bartlegibsonltd/

Follow us on Instagram: https://www.instagram.com/bartlegibsonltd/

Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.

Salary Range: $70,000 - $80,000 annually

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