Role overview

**Thank you in advance for the interest, but if you do not have your PR please don't apply to this position**

Our client is looking for a Customer Service Specialist to join their team. In this role, you will be the primary point of contact for all customers queries, questions and issues while building and maintaining strong client relationships.
The ideal candidate is organized, motivated, customer-focused, and thrives in a fast-paced environment. Strong communication skills, relationship-building abilities, and a passion for delivering outstanding service are essential.

Responsibilities:

Provide professional, positive, and empathetic customer service at all times.
Respond promptly to customer inquiries from retail partners and online customers.
Process sales orders, return, and return authorization requests accurately and efficiently.
Resolve customer concerns by identifying appropriate solutions and ensuring timely follow-up.
Build and maintain strong customer relationships to support long-term business growth.
Identify opportunities to increase sales by understanding customer needs.
Perform accurate data entry.

Requirements:

Minimum of 3 years of customer service experience, preferably within the apparel or fashion industry, working with boutique retailers.
Strong communication, organizational, and problem-solving skills.
Excellent attention to detail and ability to manage multiple priorities.
Experience with EDI (Electronic Data Interchange) is considered an asset.

What our client offers:

Permanent full-time position (37.5 hours weekly)
Insurance benefits package
5 sick days per calendar year
Summertime hours on Fridays
On-site gym
On-site parking
Employee Sales events