Growth Engineer, Support Engineering

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Growth Engineer, Support Engineering based in Canada.

This role is focused on building scalable engineering solutions that improve customer support operations and developer experience.
You will create internal tools, automations, and AI-powered workflows that help teams solve problems faster and more efficiently.
The position combines full-stack engineering, product thinking, and support innovation in a high-growth technology environment.
You will work closely with support and product teams to identify recurring challenges and turn them into impactful solutions.
Your contributions will directly improve how developers interact with the platform and reduce friction at scale.
This is an opportunity to own meaningful systems, experiment with new technologies, and create measurable impact from day one.

Accountabilities:

The role requires a proactive engineer who can identify opportunities for automation, build reliable solutions, and improve the overall support experience. You will work across engineering, support, and product teams to transform customer challenges into scalable technical improvements.

• Build and maintain internal tools and automation systems that make support operations faster, more accurate, and more scalable.
• Develop AI-assisted workflows to improve issue resolution, triage processes, and customer interactions.
• Identify recurring support challenges and create engineering solutions that prevent issues before they occur.
• Deliver product and developer experience improvements that reduce customer friction and increase usability.
• Collaborate closely with support and product teams to understand real user problems and translate them into technical solutions.
• Own projects end-to-end, from identifying opportunities to shipping and measuring the impact of solutions.
• Create systems that increase team efficiency and allow support operations to scale without relying only on additional resources.

Requirements:

The ideal candidate is a strong full-stack engineer who enjoys solving ambiguous problems, building tools used by others, and creating leverage through technology. You should be comfortable working close to customer challenges and moving quickly in a dynamic environment.

• 4+ years of experience as a full-stack engineer, ideally working on internal tools, automation systems, or developer-facing platforms.
• Proven experience building reliable software solutions that are actively used by teams or customers.
• Strong problem-solving skills and the ability to turn complex operational challenges into scalable technical solutions.
• Experience designing systems with a focus on efficiency, automation, and measurable impact.
• Familiarity with AI technologies, including LLM-based applications, prompt engineering, AI workflows, or automation pipelines, is a strong advantage.
• Ability to work independently, prioritize effectively, and take ownership of projects from concept through delivery.
• Customer-focused mindset with an interest in improving developer experience and support processes.
• Comfort working in fast-paced environments where priorities evolve quickly and initiative is highly valued.

Benefits:

• Competitive salary range of $205,000–$250,000 per year, adjusted based on location, experience, and impact.
• Equity opportunity of up to 0.05% to share in the success of the company.
• Fully remote work environment with flexibility for eligible locations.
• Generous paid time off policy to support work-life balance and recharge.
• 12 weeks of fully paid parental leave for all parents.
• Monthly wellness stipend to support fitness, therapy, wellness activities, or personal needs.
• Annual learning and development budget to invest in professional growth.
• Team offsites and opportunities to collaborate with a distributed team.
• Long-term sabbatical opportunity after four years.
• Health, dental, and vision coverage options for eligible employees.
• Life and disability insurance coverage for eligible employees.
• Access to telehealth services and additional wellness resources.
• Retirement savings benefits and additional financial support programs where applicable.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?

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#LI-CL1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.