Role overview

We're currently looking for a Technical Services Analyst based in Vancouver, BC (hybrid). We're also open to remote candidates located within Eastern Canada.
The Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.
Key ResponsibilitiesIn Office:
• Provide timely phone, email and remote access support for existing customers• Maintain duplicate system environments of existing clients for testing and troubleshooting purposes• Record/document all client issues through to resolution using Wenco’s issue tracking system• Plan and practice for system implementation and upgrade projects• Review and contribute to product documentation• Perform Triage Desk ‘1st line support function’
On Site:
• Perform successful implementations and upgrades• Conduct site inspection and reports in preparation of deployments• Coordinate resources from mine staff as required• Provide one-on-one and classroom training on the use and administration of the system• Troubleshoot software, hardware and network issues
Experience & Knowledge

Diploma in Electronics, Engineering, Computer Science, Mechatronics, or related field — or equivalent experience, preferably in mining
3-5 years in user and admin support for enterprise software, ideally in fleet management, high-precision, or machine health systems
Experience with mining technology, real-time software, mobile computing, Windows networking, virtual machines, and moderate Linux/Windows server administration
Strong SQL skills; exposure to OpenTSDB, InfluxDB
Familiarity with GNSS/RTK systems and Wenco hardware platforms
Valid driver’s license

Skills & Abilities

Strong technical, analytical, and problem-solving skills.
Excellent communication, presentation, and client relationship-building skills.
Able to work independently or in teams, often in high-pressure, remote site environments.
Skilled in prioritizing and multitasking to meet customer/business needs.
Bilingual French/English skills are preferred

Travel

Extensive travel required (50%+).

Base salary of $80,000 - $90,000, commensurate with experience and qualifications.