Role overview

Bucketlist Rewards is looking for a Redemption Coordinator to join our team for the holiday season. Our redemption volume picks up in the final months of the year, and we need someone organized and resourceful to help us make sure every reward gets to the right person on time. If you like solving problems, learning new tools quickly, and working in a team that loves to experiment, this is a great fit.

About Us: Bucketlist Rewards provides a leading B2B SaaS solution that allows organizations of all sizes to introduce effective rewards and recognition programs to its workforce. Our goal is to provide companies with an easy-to-use web platform that enables employers to reward team members in a meaningful way that matters to them, while achieving great business results and building better organizational cultures. When it comes to great company culture, the Bucketlist team walks the talk and we are proud to be Great Place to Work certified!

Key Responsibilities:

Assisting in order fulfillment, including purchasing rewards, troubleshooting technical and vendor issues, record keeping, and ongoing customer support
Sourcing client rewards from around the world to build out strong marketplaces
Maintaining and updating existing client rewards in our database
Work closely with Support to respond to issues with rewards
Support our Finance team with managing and maintaining our clients rewards budgets
Monitor marketplace items and experiences to ensure they are accurate and up to date
Support the Customer Success team with additional administrative needs

Required Skills for Success:

Customer service, retail, or e-commerce experience, especially in a virtual setting
A resourceful, curious approach when issues need investigating
Comfort picking up new software quickly
Clear, friendly written and verbal communication
Strong organization and the ability to juggle several things at once
Experience working remotely as part of a team
Demonstrated ability to work well in a closely-knit team

Contract Details

Fixed-term contract from October to January 31, 2027
40 hours per week, Monday to Friday
Fully remote, open to candidates living and able to work in Canada
Company laptop provided for the length of the contract
$23 - $25 per hour, plus 4% vacation pay

Why You'll Like It Here

We are a remote-first team that values flexibility
A front-row look at how a rewards and recognition platform works
A culture that welcomes new ideas, even from short-term teammates

AI in Our Hiring Process:

At Bucketlist Rewards, we use AI-assisted tools to help review and prioritize applications. AI screening is used to help sort resumes, with human review involved at every stage of our hiring process.

In accordance with Ontario's Employment Standards Act, we're committed to being transparent about how AI is used in our hiring.