Dispatch and Logistics

About Us

Eleven Revelstoke Lodge is an adventure lodge located in the heart of the outdoor adventure mecca, Revelstoke, BC, offering guided adventures and personalized culinary experiences. Eleven Revelstoke Lodge is also the home of the Quartermaster Eatery, a fine dining establishment that uses seasonal ingredients from local farms, boutique ranches and wild, sustainable fisheries to craft exquisite and unique dishes that change with the seasons.

Our staff enjoy access to numerous in-house discounts and pro deals, available to all employees. Additionally, we offer health and dental benefits for eligible full-time employees. We are also committed to fostering internal development and providing opportunities to enhance and expand our team's skills.

Position Summary

Eleven Revelstoke Lodge is seeking an operative and focused Dispatch and Logistics administrator to join the team. This role is responsible for monitoring and managing all radio traffic before, during, and after the skiing day and will serve as the primary contact person between operations in the field and Revelstoke. The Dispatch and Logistics administrator will maintain continuous radio and satellite communications with all ski operations and in emergency situations, facilitate ground rescue operations and liaison between staff, rescue personnel, and key stakeholders. The ideal candidate has extensive teamwork skills, is able to make educated decisions, and is able to remain calm in stressful situations. This is a part-time, seasonal position starting at $25 - $27 CAD/hour and 4% vacation pay. The Winter season runs December through April.

Position Purpose

The Dispatcher is the communications nexus between personnel in the field and personnel on the ground. Dispatchers manage all communications in support of heli-ski operations. They maintain positional awareness of all helicopters and guides at all times; initiate and support emergency response plans; and perform additional administrative functions.

Responsibilities/Duties/Functions/Tasks

• Monitor and manage all radio, satellite, and telephonic communication with guides and helicopters.
• Ongoing monitoring and logging of position information for all guides and helicopters.
• Maintain proficiency with the ERL Emergency Response Plan.
• Initiate Emergency Response Plans as directed by Guide teams.
• Provide initial coordination of responding assets.

Provide timely and relevant air traffic and weather updates.

• Coordinate with other operators regarding air traffic and weather updates
• Coordinate aircraft transfers between Revelstoke, Kelowna, and the ERL tenure
• Participate in AM and PM guide meetings.
• Prep, review, and proof daily operational documentation including Run and Group Lists
• Document daily runs skied, zones skied, skier numbers and helicopter hours.
• Coordinate with the Experience Team to ensure all guest information is complete, accurate, and loaded in the Eleven App and Group List.
• Coordinate with the Lodge and Experience Team to provide relevant information:
• Timing of skier returns, injuries, special requests.

Document key workflows and maintain SOPs to ensure operational alignment.
Assist with staff accommodations logistics including:

• Scheduling staff to respective accommodation.
• Schedule housekeeping and communicate needs.
• Coordinate snow clearing for both house rentals.

Assist with annual staff training logistics including:

• Accommodations
• Meal logistics

Participate in annual and ongoing training.

Qualifications

• Strong work ethic, teamwork, and decision-making skills.
• Ability to remain calm and perform under stress.
• Exceptional written and verbal communication skills.
• Strong administrative and organizational skills
• CalTopo, Zoleo, Google Earth, WhatsApp, SkyTracker, etc.
• Proficiency with Google Workspace applications.
• Proficiency with additional web-based applications used for operational support.

Work Requirements

• Canadian citizenship, permanent residency, or work authorization.
• Continuous radio, internet, and cellular connectivity while on-shift.