Role overview

A Rewarding Career at CASA Mental Health

Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details

Wage range: $23.34 to $27.58 per hour
Location: Edmonton, Multi – Site
Union: In-scope
Classification: Administrative Support II
FTE:0
Status: Casual

About the Role
The Receptionist creates a welcoming environment for patients and families as the first point of contact with CASA. They are responsible for supporting staff and program requirements, obtaining and confirming patient information, to help ensure patients and families receive quality care.

The Receptionist will:

Welcome guests and inform staff of their arrival and direct them to rooms as required.
Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families.
Greet patients and their families and liaise with staff to coordinate arrivals and direct families.
Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages.
Schedule return appointments for patients and makes appointment confirmation calls.
Receive, send and distribute inter-office and external mail
Understand CASA’s programs and services, and where to direct calls to if there are questions.
Understand and provide direction on the processes for AHS referrals and self-referrals.
Order personal protective equipment (PPE) and other office supplies.

Knowledge, Skills and Abilities

Proficiency in Microsoft Office suite.
High level of accuracy with data entry.
Excellent verbal and written communication skills.
Excellent customer service skills.

Education and Experience

Medical Office Assistant or equivalent
One-to-two years of administrative experience in a medical setting.

Conditions of Employment

A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.

Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at recruitment@casaservices.org

Closing Date:August 28, 2026

Please quote the following competition number in your application materials 26-129.

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