Role overview

We are seeking a motivated and detail-oriented Junior Technical Analyst to join our team. This position is ideal for co-op students, interns, recent graduates, or individuals looking to begin their career in Information Technology.

The successful candidate will work closely with experienced IT professionals and gain practical experience in technical support, workstation deployment, troubleshooting, system administration, documentation, inventory management, and technology projects.

No prior professional experience is required. Training and mentorship will be provided.

Key Responsibilities

Technical Support

Provide Level 1 technical support to internal users
Troubleshoot hardware, software, and connectivity issues
Assist users with technical questions and system-related problems
Install, configure, and deploy desktop and laptop computers
Set up printers, monitors, peripherals, and other IT equipment
Assist with workstation moves, additions, and changes
Support onboarding and offboarding processes for employees

System Administration Support

Assist with user account management and access provisioning
Support routine system maintenance activities
Assist with monitoring IT infrastructure and technology systems
Support software deployment and updates
Assist with cloud-based services and administrative platforms

Asset Management & Inventory

Maintain accurate inventory records for IT assets
Track computer equipment, accessories, licenses, and peripherals
Assist with asset tagging and documentation
Support lifecycle management of technology assets

Documentation

Create and maintain technical documentation
Develop user guides and process documentation
Document troubleshooting procedures and resolutions
Maintain records of installations, upgrades, and configurations

IT Projects

Support IT infrastructure projects and deployments
Assist with workstation refresh initiatives
Participate in software and hardware rollouts
Support testing and quality assurance activities
Assist with cybersecurity-related initiatives and best practices
Collaborate with senior team members on special projects

Required Technical Knowledge

Basic understanding of:

Windows 10 and Windows 11
Microsoft Office applications
Computer hardware components
Operating system installation and configuration
Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
Basic troubleshooting methodologies
Desktop and laptop deployment processes
Software installation and configuration

⸻

Soft Skills

Communication

Strong verbal communication skills
Strong written communication skills
Ability to communicate technical information clearly to non-technical users
Professional customer-service mindset

Problem Solving

Strong analytical and troubleshooting abilities
Ability to investigate and resolve technical issues methodically
Critical thinking and attention to detail

Teamwork & Organization

Ability to work independently and collaboratively
Strong organizational and time-management skills
Ability to manage multiple tasks and priorities
Positive attitude and willingness to learn

Professional Development

Strong desire to build a career in Information Technology
Adaptability and willingness to learn new technologies
Commitment to continuous improvement and professional growth

Company DescriptionCakes Technology Inc. is a growing technology solutions provider specializing in IT infrastructure, networking, cybersecurity, surveillance systems, cloud technologies, and managed IT services. We support commercial, educational, and public-sector clients across Canada by delivering innovative, reliable, and scalable technology solutions.

We are committed to supporting students and emerging professionals through meaningful co-op and work-integrated learning opportunities that provide hands-on industry experience and professional development.Company DescriptionCakes Technology Inc. is a growing technology solutions provider specializing in IT infrastructure, networking, cybersecurity, surveillance systems, cloud technologies, and managed IT services. We support commercial, educational, and public-sector clients across Canada by delivering innovative, reliable, and scalable technology solutions.\r\n\r\nWe are committed to supporting students and emerging professionals through meaningful co-op and work-integrated learning opportunities that provide hands-on industry experience and professional development.