Restaurant Manager

About Us

Wentworth Hospitality Group is a leading hospitality group in Canada. We pride ourselves on our attention to detail, continuously innovating and improving, we strive to set new standards in the hospitality industry. At Wentworth, we are more than just a place to stay or dine; we are a destination where lasting memories are created, and guests feel genuinely appreciated and at home.

Wentworth Restaurants Inc. is a division of the Wentworth Hospitality Group, which features four standout Vancouver restaurants and will soon open another location. Homer St. Cafe & Bar, in Yaletown, offers Michelin-recommended comfort food, highlighted by its signature rotisserie chicken. Tableau Bar & Bistro, in Coal Harbour, serves award-winning French cuisine with a West Coast twist. Maxine’s Cafe & Bar, on Burrard Street, blends Soho charm with European bistro flair, offering vibrant all-day dining. Folietta, in Grandview-Woodlands, showcases Italian-inspired dishes made with fresh West Coast ingredients.

We look forward to you starting your career with Wentworth!

Position Summary

The Manager plays a key role in ensuring seamless daily operations that contribute to an exceptional dining experience. With a strong background in both front and back-of-house restaurant functions, this role requires a hands-on approach to guest engagement, team coordination, and operational oversight. The Manager is committed to delivering outstanding service and maintaining a high-performance environment. This position reports to the General Manager, with directions and instructions from Senior Management and the Owners at times.

Position Responsibilities

Front of House

Coordinate daily Front of the House and Back of the House restaurant operations
Execution of outstanding food & guest service
Respond efficiently and accurately to customer complaints
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Ensure compliance with sanitation and safety regulations
Control operational costs and identify measures to cut waste
Executes the pre-shifts
Innovate new ways to capture sales
Motivate & inspire leadership around sales
Demonstrate an ‘Anything is Possible’ mindset: dream big and play big
Emulate behaviour that drives sales by being on the floor, chatting with guests and help where necessary; no job is too small
Other duties as assigned

People

Ensure all team members understand and maintain operating standards.
Motivate team members toward next-level guest service.
Address guest concerns, seeking positive resolutions.
Assist to train new hires and encourage continued development for existing employee
Ensure brand service standards and proper dress code is always intact
Promote a positive team culture with a "can do" attitude
Promote a passionate and competitive sales-driven environment
Demonstrate, promote, and live by our Leadership Values

Place

Demonstrate and promote a professional atmosphere that sustains top employee and guest safety standards
Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations
Ensure a safe workplace in compliance with WorkSafe BC

Profit

Limit promo & Q.S.A. bills
Find new ways to increase profit
Find new ways to improve systems & efficiency
Waste, spillage, portion control
Achieve Labour budgets every shift
Bar checks- non alcohol, limes, juice, 86'd product
Ensure sales forecasts are accurate, realistic, and achieved every shift

Experience & Qualifications

Education:A post-secondary degree ideally in business management or hospitality.
Experience:2-3 years prior experience in the restaurant industry.
Ability to work varied hours
Knowledge about driving sales and meeting financial goals
Results driven individual with demonstrated record of prior success
Excellent interpersonal skills with guests and employees
Conflict resolution skills
Customer service focus and quality orientated
Adaptable and flexible
High energy level, with a tolerance for stressful situations
Understanding of basic accounting principles and budgets
Able to successfully coach and manage people
Driven toward personal development
Computer Skills:Good knowledge of Word, Excel, Outlook, and POS systems

Physical Requirements

The Manager requires being on your feet for extended periods, including walking, standing, and moving throughout the restaurant and dining areas. Team members must be comfortable working in a dynamic, fast-paced environment that may include exposure to varying temperatures and crowded spaces. Physical capabilities should include the ability to lift and carry up to 20 lbs. independently, bend, reach, and perform tasks requiring fine motor skills

Work Schedule

This full-time salaried position generally works eight-hour days. The specific work hours during the workday may be determined through mutual agreement, allowing for flexibility as needed. This position requires employees to work overtime on occasion, and may be required to respond to emergency situations.

Additional Information

Wentworth is an equal-opportunity employer who offers competitive compensation and benefit programs. We thank you for your interest in this position but only those who are short-listed for an interview will be contacted.