Role overview

Job Title: Solutions Designer - CRM - Senior

Location: Toronto, Ontario, Canada

Work Model: Onsite

Duration: 11 months

Extension: 1 Time

Must Haves

Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
Salesforce Certified Experience Cloud Consultant
Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
Salesforce Dynamic Forms.
Experience implementing AODA compliant solution

Description / Responsibilities / Skills

Deliverables

Design of hosting technology solutions based on the client's service specifications, standards, policies, best practices
Planning, implementing and supporting complex CRM systems
Documenting processes and technical designs and updating build books
Configurating and integrating Salesforce with other applications using web services or other mechanisms
Ensure development of application solution is implemented and in accordance with the business requirements
Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices
Conducting research and assessment of options for technical design issues
Contributing to design/development project plans, including work breakdown and resources estimates
Ensure unit testing meets expected functionality requirements
Support User acceptance testing, defect management

Experience & Skill Set Requirements

Public Sector Experience -5%

5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS) compliant
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred

Salesforce Experience - 30%

5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
Salesforce Certified Platform Developer I
Salesforce Certified OmniStudio Developer
Salesforce Certified Administrator
3+ years experience with LWC

Design, Analysis, Development and Configuration - 35%

Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
Demonstrated experience designing and supporting the development of prototypes and proof of concepts
Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
Experience conducting diagnostics and determining methods to help incident management
Experience on Integration: Salesforce with Internal Applications
Should have clear understanding on Security settings, governor limits, platform limitations
Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project
Should be comfortable working in Agile epics, user stories, features, story points, etc.
Knowledge on MuleSoft is a plus.

Management and Communication Skills - 15%

Strong verbal and written communication skills
Strong interpersonal and negotiation skills
Strong consulting skills to engage with all stakeholders
Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I&IT management decision-makers
Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations
Demonstrated team player with a track record for meeting deadlines

Analytical and Problem-Solving Skills - 15%

Excellent analytical, problem-solving, and decision-making skills
Proven and demonstrable troubleshooting and analytical experience
Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications
Experience with providing application fixes to support the user acceptance testing and deployment activities
A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines
Testing and deployment activities.