Role overview

JOB DESCRIPTION

As a Shift Supervisor, you will be responsible for leading the team during your assigned shifts, ensuring smooth operations, and maintaining high standards of service and product quality. You will be a key player in supporting both the day-to-day operations and the development of your team, all while ensuring customer satisfaction. If you’re ready to step up in a leadership role, this is your opportunity to make an impact!

Key Responsibilities:

Supervision & Leadership: Lead, motivate, and supervise the team during your shift, ensuring a high level of performance and a positive work environment.
Training & Development: Provide on-the-job training and support to new hires and existing team members. Offer continuous feedback and help develop employees’ skills to improve team effectiveness.
Customer Service: Ensure excellent customer service by handling customer inquiries, complaints, and feedback with professionalism. Maintain a positive and welcoming atmosphere for customers.
Operational Management: Oversee the shift operations, ensuring everything runs smoothly, from inventory management to food preparation and cleanliness.
Team Collaboration: Coordinate with team members and other supervisors to ensure tasks are completed efficiently and on time.
Shift Coordination: Manage shift schedules and adjust staffing levels as needed to ensure that service levels are maintained during busy periods.
Health & Safety Compliance: Ensure compliance with health and safety regulations, including maintaining a clean and safe work environment, reporting any concerns to management.
Problem-Solving: Address any operational issues that arise, from equipment malfunctions to staffing challenges, ensuring solutions are found quickly and effectively.
Administrative Support: Assist with cash handling, order management, and reporting tasks.

Qualifications:

Previous experience in a supervisory or leadership role, preferably in the food service, retail, or hospitality industry.
Strong leadership skills with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong problem-solving abilities and attention to detail.
Knowledge of health and safety standards, with the ability to maintain a clean and organized environment.
Flexibility to work various shifts, including days, afternoons, nights, weekends, and holidays as needed.
A positive, “can-do” attitude and a commitment to excellent customer service.

REQUIREMENTS

Must be able to lift up to 50lbs
Strong Communication skills
Ability to follow Standards & procedures
Strong work ethic & ability to get the job done

ABOUT THE COMPANY

M.G. Shore Restaurants, proudly operating as Tim Hortons, is a locally Canadian owned and operated franchise group based in the vibrant city of Oakville, Ontario. Since opening our first location in 2001, we have grown to manage five busy Tim Hortons locations, each committed to delivering the signature quality, speed, and service that Canadians know and love.

With over two decades of experience in the quick-service restaurant industry, our success is built on the foundation of a hard-working, passionate team and a strong commitment to serving our community. Whether it’s a friendly smile at the drive-thru, a perfectly brewed coffee, or a freshly baked donut, our team takes pride in making every guest experience exceptional.

We are proud supporters of community-focused initiatives such as Smile Cookie Week, Camp Day, and various local partnerships and fundraising events throughout the year. Giving back is not just something we do — it’s part of who we are.

At M.G. Shore Restaurants, we’re more than just a workplace — we’re a team with purpose, driven by community, connection, and Canadian tradition.

By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.