Role overview

Job Summary

Director of Operations

Elevate Service Group Inc.

Full-time

In-Office | Toronto, ON, Canada

The Opportunity

Elevate Services Group is a fast growing platform opportunity acquiring multiple businesses per year. Overseeing operational efficiencies and change management during ongoing M&A activity will be your main focus. Reporting to the COO of the holding company, you will help secure increased profitability and production across various holdings.

Responsibilities

Execute corporate strategy and oversee day-to-day operations across multiple entities.

Lead change management initiatives to optimize operational efficiency and team adaptability.

Lead cross-functional operations to achieve growth targets and service excellence.

Develop and optimize operational pipelines to forecast business upside potential.

Establish KPIs and monitor performance with data-driven dashboards.

Drive on-site process improvements and efficiency across service delivery.

Collaborate with sales and service teams to ensure seamless handoffs.

Mentor and develop team members through performance coaching and feedback.

Ensure compliance, safety, and quality standards across operations.

Provide timely reporting to leadership on progress, risks, and opportunities.

Manage budget, resources, and vendor relationships to support growth.

Implement scalable processes to support rapid expansion and high visibility work.

Forecast demand, capacity planning, and resource allocation for projects.

Experience

Proven record of executing operational strategies and driving change management.

Proven track record leading cross-functional operations to drive growth.

Strong data-driven mindset with KPI design and dashboard tracking.

Experience in demand forecasting, capacity planning, and resource allocation.

Expertise in process optimization and scalable operations for rapid expansion.

On-site operations leadership with safety, quality, and compliance focus.

Ability to mentor, coach, and develop high-performing teams.

Strong collaboration with sales and service teams for seamless handoffs.

Budget management, vendor relations, and procurement experience.

On-site communication and stakeholder management in a growth-focused culture.

Hands-on experience in reporting to leadership on progress, risks, and opportunities.

What's in it for you?

On-site work in the GTA — collaborate in-person with the team at various office locations

Competitive base salary as the primary form of compensation

RRSP Matching

Ambition Rewards - Annual Performance Bonus designed for high-achievers who exceed targets.